MGM Resorts International · 17 hours ago
Operations Learning & Development Partner - MGM National Harbor
Oxon Hill, MD
Full-time
Onsite
Entry Level
$61K/yr - $82K/yr
1+ years expMGM Resorts International is a leading entertainment and hospitality company, and they are seeking an Operations Learning & Development Partner at MGM National Harbor. This role focuses on developing leaders and enhancing the employee experience through impactful learning programs and data-informed development strategies.
HospitalityTravelGamingGamblingResorts
Responsibilities
Lead New Hire Orientation & Learning Programs - Support onboarding and deliver enterprise-wide learning initiatives that build strong first‑day experiences
Consult with HR & Operations Leaders - Identify development needs using insights from guest feedback, operational data, and employee surveys
Leverage Learning Technology - Use LMS and digital tools to deliver training, track progress, and provide leaders with capability and compliance dashboards
Analyze Learning Data - Review participation, satisfaction, and performance metrics to generate meaningful recommendations and business-impact insights
Recommend Training Enhancements - Identify and propose alternative learning methods to improve effectiveness and engagement
Conduct Needs & Gap Analyses - Partner with operational experts to diagnose challenges and design targeted, custom learning solutions
Oversee LMS Reporting & Documentation - Maintain accurate reporting, data integrity, and learning records within the LMS
Manage Training Center Operations - Coordinate room setup, materials, schedules, inventory, and resources to ensure smooth program delivery
Support Career Development - Guide team members toward internal learning opportunities and advancement pathways
Deliver Exceptional Internal Guest Service - Resolve concerns within scope and escalate issues when necessary to protect the team and environment
Qualification
Required
Must be at least 21 years of age
Bachelor's Degree
At least one (1) year of adult learning/training/facilitation experience
Preferred
Prior experience using survey tools and platforms such as Workday or other LMS preferred
Benefits
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Healthcare, financial, and time off benefits (for eligible employees).
Free meals in our employee dining room.
Free parking on and off shift.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Company
MGM Resorts International
MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.6BKey Investors
IAC
2024-09-03Post Ipo Debt· $850M
2024-03-25Post Ipo Debt· $750M
2020-08-10Post Ipo Equity· $1B
Leadership Team
William Hornbuckle
Chief Executive Officer and President
Mark Strawn
Chief Financial Officer - Midwest Group
Recent News
Company data provided by crunchbase