Puffer-Sweiven · 16 hours ago
Field Service Technician - DCS/SIS Control Systems
Stafford, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expPuffer-Sweiven has been a leader in process control and automation for over 75 years, providing quality products and services. The Field Service Technician role involves installing, configuring, and troubleshooting control systems and associated software, while also ensuring effective communication and documentation of service-related activities.
ElectronicsManufacturing
Responsibilities
Install, configure, and troubleshoot computer hardware running Microsoft Windows and/or Server OS for the purpose of hosting Emerson’s DeltaV DCS product and associated software
Install, configure, and troubleshoot DeltaV, AMS, and other associated software at customer sites ranging from process plant environments to college campuses
Install, Configure, and troubleshoot required power and network infrastructure to support the DCS network architecture and its associated hardware
Assist sales and project management teams with developing quotes for customer control system service work
Routinely communicate scheduling needs and changes with Service Coordinator to ensure strong awareness of availability and capabilities
Available for on-call duty for after-hours emergency customer support as required on a rotational basis. (Estimated to be 4-5 weeks total, per year)
Document all service-related activities on field service call reports and in field service shared notebooks using software such as OneNote and Salesforce
Generate customer deliverable reports for Preventative and Evaluation services
Collaborate with teammates and share learnings / solutions / troubleshooting experiences
Assist with Field Service shop housekeeping and inventory management
Obtain Training Certifications for assigned product lines as directed by the Field Service Supervisor. Maintain recertifications as required
Regularly reference Knowledge Base Articles to assist in troubleshooting and demonstrate continuous learning to become a highly technical independent contributor in the field
Obtain safety training in the Area Safety Councils for all Systems Support agreement customers. Maintain the training by annually attending refreshers
Qualification
Required
Bachelors or Associates degree in Computer Science, Computer Information Systems, or a related field
Must be able to obtain a TWIC & pass DISA hair follicle drug test and criminal screenings
Must meet company requirements to drive company provided vehicles
Strong experience in installing computer operating systems and application software. Must have experience utilizing Windows configuration settings (Registry Editor, Domain Policies, PowerShell, etc)
Proficient in the use of common business software applications, including Microsoft Office products including Excel, MS Word, OneNote, Teams, and Outlook
Effective time management practices and strong habits for documentation of daily activities
Strong desire to take ownership of assigned tasks with minimal supervision
Safety minded, with ability to understand and follow customer policies
Strong interpersonal skills, team player, and ability to grow and maintain customer relationships
Ability to read, write, and interpret technical reports, procedures, and electrical drawings
Ability to recognize problems, collect data, establish facts, and draw valid conclusions
Strong background in network communications
General Understanding in AC/DC power and grounding equipment
Preferred
2+ years field service technician with IT/OT experience within the process industry preferred
Experience supporting Emerson Process Management control systems preferred
Experience supporting other manufacturer's control system a plus
Company
Puffer-Sweiven
For over 70 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability.
501-1000 employees
H1B Sponsorship
Puffer-Sweiven has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (3)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Daniel Storey, CPA
Chief Financial Officer
Douglas Sellers
Vice President, Chief Information Officer, and Reliability Solutions Business Unit Leader
Company data provided by crunchbase