Cohesity · 9 hours ago
Technical Support Engineer
Santa Clara, CA
Full-time
Hybrid
Mid Level
$107K/yr - $134K/yr
3+ years expCohesity is a leader in AI-powered data security and management. As a Technical Support Engineer, you will support Cohesity customers by resolving technical issues and collaborating with engineering teams to enhance customer experience.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityBig DataInformation TechnologyAnalyticsData CenterData Storage
Responsibilities
Work with Cohesity customers to provide a timely resolution to technical issues. Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays
Use available tools to investigate and troubleshoot technical issues
Recreate customer environments and problems to aid in troubleshooting/case resolution
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop a knowledge base article
Determine and communicate recommendations on Support readiness for new products and features
Provide feedback to improve product quality/functionality
Participates in process planning and makes recommendations for improvements
Qualification
Required
This is a hybrid work arrangement requiring 2-3 days/week in office
Must reside within commute distance of Santa Clara, CA (or Heathrow, FL or Roseville, MN)
Technical expertise in (at least one of): Linux / Virtualization / Networking / Storage
Preferred
BS degree in Computer Science, Computer Networking or related field (with 4+ years of experience) OR MS degree in Computer Science or related field (with 2+ years experience)
3+ years of professional experience working in a Storage, Networking and/or Virtualization environment
A strong understanding of Linux and administration experience across all working components
A good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
Experience with remote file access protocols, including NFS, SMB (CIFS)
Ability to analyze system diagnostics and clearly articulate the issue for the customer
Experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
Benefits
Health and wellness benefits
Vacation
Paid holidays and refresh days
401(k) retirement plan
Life and disability insurance coverages
Other benefits the Company may offer from time to time
Company
Cohesity
Cohesity is a data management technology firm that offers hyper-converged secondary storage solutions for backups, files, and analytics.
1001-5000 employees
H1B Sponsorship
Cohesity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (83)
2023 (57)
2022 (83)
2021 (81)
2020 (71)
Funding
Current Stage
Late StageTotal Funding
$955MKey Investors
Haveli InvestmentsThe Carlyle GroupJP Morgan Chase
2025-04-29Secondary Market
2024-12-10Series H
2024-12-10Series G
Leadership Team
Sanjay Poonen
CEO & President
Greg Statton
Vice President and Chief Technology Officer for Asia Pacific and Japan
Recent News
trinityventures.com
2026-02-03
Company data provided by crunchbase