Jackson Health System · 18 hours ago
Epic Analyst 2 - Patient Experience, Full Time, Days
Miami, FL
Full-time
Onsite
Mid Level
4+ years expJackson Health System is a nationally and internationally recognized academic medical system offering world-class care. The Epic Analyst 2 serves as an intermediate-level professional responsible for the build, configuration, testing, and day-to-day support of assigned Epic modules to enhance workflow efficiency and patient care.
HealthcareHospitalHealth Care
Responsibilities
System Build & Maintenance: Independently performs moderate-complexity build, configuration, and maintenance tasks within the assigned Epic module(s) following established organizational standards and Epic Foundation guidelines
Issue Resolution & Troubleshooting: Serves as a primary point of contact for routine to moderately complex application issues; performs root-cause analysis, executes fixes, and manages ticket queues to ensure timely resolution
Operational Collaboration: Partners with clinical and operational stakeholders (e.g., physicians, nursing, lab, or billing leaders) to gather requirements, analyze workflows, and translate business needs into technical system solutions
Testing & Quality Assurance: Develops and executes comprehensive test scripts for unit, integrated, and user acceptance testing (UAT); validates system functionality during upgrades, patches, and enhancement cycles
Documentation & Training: Maintains accurate build documentation, workflow diagrams, and change control records; assists with the development of end-user training materials and provides "at-the-elbow" support during go-lives or optimization initiatives
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise)
Perform all other tasks as assigned
Configure patient-facing platforms including MyChart, MyChart Bedside, and Care Companion
Support digital engagement tools such as Cheers (Campaigns/Call Management) and Hello World
Build and maintain Welcome Patient Kiosk workflows for intake and check-in
Optimize patient communication pathways and patient-facing outreach protocols
Ensure patient-facing systems comply with privacy, security, and digital accessibility standards
Qualification
Required
Generally requires 4 to 6 years of experience in healthcare IT, clinical, or related field
High School diploma is required
Epic certification in assigned specialty area is required
Preferred
Bachelor's degree in related field is preferred
Benefits
No State Income Tax - Florida's tax-friendly policies allow individuals and businesses to retain more of their earnings.
Multicultural Environment - A rich blend of Latin American, Caribbean, and international cultures creates a vibrant, inclusive community.
Year-Round Tropical Weather - With over 248 sunny days annually, Miami offers an ideal climate for outdoor living.
Global Connectivity - Miami International Airport offers direct access to major global markets, enhancing business and travel opportunities.
Company
Jackson Health System
Jackson Health System is a nonprofit academic medical system offering world-class care to any person who walks through its doors.
10001+ employees
H1B Sponsorship
Jackson Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Carlos Migoya
CEO
David Zambrana
President & Chief Operating Officer
Recent News
2025-10-07
Company data provided by crunchbase