Flat Branch Home Loans · 19 hours ago
Customer Service Specialist
United States
Full-time
Remote
Entry Level
1+ years expFlat Branch Home Loans is seeking a Customer Service Specialist to provide excellent customer service and handle communications within the Servicing Department. The role involves managing inbound and outbound customer contact, researching inquiries, and collecting payments for mortgage accounts.
Real Estate
Responsibilities
Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments as needed to resolve inquires
Builds and maintain business relationship with our mortgage customers by providing prompt and accurate service to promote customer loyalty
First point of contact, responsible for answering and resolving inbound calls from our mortgage customers, Loan officers and or other departments
Perform outbound collection calls and/or create correspondence regarding agency specific loans: FNMA/FHLMC/FHA/VA/USDA
Researching and resolving routine to moderately complex problems and inquires
May generate reports and or complex project work as needed
Processing routine to complex customer transactions and account maintenance
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification
Written Communication - Writes clearly and informatively, Edits work for spelling and grammar
Responds to customer correspondence, types of letters, prepares forms, and other documents
Assists with annual escrow analysis and year end statements
Coordinates and processes payoff requests for various title companies or customers
Any other duties as assigned
Qualification
Required
Must be able to perform each essential duty satisfactorily
1-2 years of customer service experience, required
The equivalent combination of education, experience and training that provides the required knowledge, skills and abilities
Prolonged periods sitting at a desk and working on a computer
Ability to speak, read and write in the English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, coworkers/peers, and other employees of the organization
Good typing, spelling, and written communication skills are necessary
Preferred
1-2 years of mortgage customer service and/or mortgage experience, preferred
Spanish (or other languages) helpful
Company
Flat Branch Home Loans
Flat Branch Home Loans is a real estate company providing property buying and selling services in Missouri.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Karen Kreutziger
Chief Executive Officer
Michael Eckley
Chief Technology Officer
Company data provided by crunchbase