Glanbia Nutritionals · 9 hours ago
Customer Experience & Analytics Director
Chicago, IL
Full-time
Hybrid
Director/Executive
$140K/yr - $175K/yr
10+ years expGlanbia Nutritionals is a global leader in the nutrition sector, and they are seeking a Customer Experience (CX) Director to transform their Health & Nutrition and Dairy Nutrition businesses into a customer-centric enterprise. This role will lead the development and execution of a comprehensive CX strategy, enhancing operational efficiency and driving sustainable business growth by embedding customer-centric principles across the organization.
WellnessDietary SupplementsNutrition
Responsibilities
Partner with Sales, Operations, Supply Chain, Marketing, and HR to ensure strategic decisions and key initiatives are customer-informed
Align cross-functional teams around key CX priorities and support the integration of customer insights into business planning
Serve as an enterprise advocate for customer-centricity, ensuring decisions reflect customer needs and long-term value
Translate insights into clear strategic direction and actionable roadmaps
Present verbally and visually engaging storytelling that influences senior leadership
Drive accountability for CX deliverables and measurable outcomes
Oversee VoC and VoE programs to identify pain points and opportunities
Maintain customer personas and journey maps to guide future-state experience design
Establish Customer Performance Indicators (CPIs) and elevate metrics such as CSAT, NPS, and Perfect Order
Qualification
Required
Demonstrated experience developing and leading customer experience, commercial strategy, or transformation initiatives
Deep knowledge of CX tools including VoC/VoE, journey mapping, experience governance, and performance benchmarking
Strong proficiency in CX analytics, dashboards, and data visualization tools
Exceptional collaboration and influencing skills to engage senior leaders and matrixed teams
Familiarity with experience management and CRM platforms (e.g., Qualtrics, CRM systems)
Bachelor's degree in Business, Marketing, or related field; MBA preferred
10+ years of experience in CX or commercial strategy roles
B2B and complex supply chain experience strongly preferred
Comfortable operating both strategically and in detailed execution
Able to build structure and clarity in ambiguous environments
Skilled in navigating high complexity and competing priorities
Proven success leading cross-functional teams
Skilled at inspiring diverse groups through narrative, insight, and clear communication
Strong verbal, visual, and written communication abilities
Deep understanding of customer expectations, motivations, and challenges
Advocates for customer needs across teams and throughout the organization
Preferred
MBA preferred
B2B and complex supply chain experience strongly preferred
Benefits
Competitive compensation including bonus
401K
Health & dental
Family leave
Staff discounts
And more
Company
Glanbia Nutritionals
Glanbia Nutritionals manufactures and sells nutritional and functional ingredient solutions.
1001-5000 employees
H1B Sponsorship
Glanbia Nutritionals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (1)
2022 (7)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2006-09-06Acquired
Leadership Team
Thomas A. Tench
Chief Operating Officer
Bertha Marquez
Human Resources Business Partner
Recent News
Food Business News
2025-10-17
2025-10-02
Company data provided by crunchbase