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Missouri Farm Bureau · 1 day ago

Inbound Customer Support Sales Representative

Jefferson City, MO

Full-time

Onsite

Mid Level

3+ years exp

Missouri Farm Bureau Insurance has been protecting what matters most to Missouri families since 1946. As an Inbound Customer Support Sales Representative, you will guide customers through their insurance journey, providing exceptional service from initial inquiries to ongoing support.

Property & Casualty InsuranceHealth InsuranceAuto InsuranceInsuranceLife Insurance

Culture & Values

Hiring Manager

Whitney Hodges

Responsibilities

Serve customers and prospects through phone, email, chat, and internal messaging

Obtain required insurance licenses to answer product and industry questions

Educate customers on insurance solutions and identify cross-sell opportunities

Assist with online account navigation, billing inquiries, and payment processing

Support lead nurturing and follow-up practices to ensure customer satisfaction

Maintain detailed records of interactions in accordance with company procedures

Research and resolve service issues, escalating when necessary

Provide feedback to improve customer resolution strategies

Qualification

Property & Casualty licenseLife & Health licenseCustomer service experienceSales experienceCommunication skillsOrganizational skillsProblem-solving skillsTeam collaborationAdaptability

Required

Associate's degree or equivalent experience (minimum 3 years in sales and/or customer service)

Strong verbal, written, and interpersonal communication skills

Ability to remain professional, empathetic, and patient with all customers

Proven organizational, time-management, and problem-solving skills

Initiative to work independently while collaborating with a team

Willingness to learn new systems and processes

Must have or be willing to obtain Property & Casualty and Life & Health licenses

Comfortable using a personal computer and navigating multiple communication systems

Ability to adapt to changing processes and emerging brands

Benefits

Competitive compensation

Benefits

Opportunities for advancement

Company

Missouri Farm Bureau

Missouri Farm Bureau is a multi-line insurance company protecting the people of Missouri through auto insurance, home insurance.

Founded in 1915

Jefferson City, Missouri, USA

501-1000 employees

https://mofb.org/

Funding

Current Stage

Late Stage

Leadership Team

Blake Rollins

Chief Administrative Officer

John Long, CPA MBA

Assistant CFO

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