Thrive Pet Healthcare · 1 day ago
Veterinary Client Service Representative
Troy, OH
Full-time
Onsite
Entry Level
$15/hr - $17/hr
1+ years expThrive Pet Healthcare is dedicated to creating the future of pet well-being through medical excellence and innovative technology. They are seeking a Veterinary Client Service Representative who will provide exceptional customer service, manage appointments, and assist clients with their pets' needs.
HealthcareHospitalPetHealth CareMedicalVeterinary
Responsibilities
Customer service functions include greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports, and correspondence
Qualification
Required
at least one year of previous customer service experience
has a flexible schedule
ability to multi-task
Must enjoy working with people and animals
Preferred
experience in veterinary medicine or medical background preferred
Benefits
Competitive compensation
Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
Generously subsidized backup and ongoing care support for children, adults, and pets
Mental health benefits including coaching and therapy sessions
401k program
Continuing education and development support through our library of free CE courses and 3 days PTO to complete
Scholarship opportunities
Company
Thrive Pet Healthcare
Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.
5001-10000 employees
H1B Sponsorship
Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$386MKey Investors
TSG Consumer Partners
2025-03-31Debt Financing· $350M
2023-07-12Private Equity· $36M
Leadership Team
Tad Stahel
Chief Executive Officer
Joseph Mazzarella
Chief Technology Officer
Recent News
2025-11-21
Company data provided by crunchbase