Ledgent Technology · 1 day ago
POS IT Support
Huntington Beach, CA
Contract
Hybrid
Entry, Mid Level
$25/hr - $26/hr
2+ years expLedgent Technology is hiring on behalf of their client for the position of POS IT Support Specialist. The role involves providing frontline technical support to restaurant teams, troubleshooting issues, and ensuring uninterrupted restaurant operations.
Staffing & Recruiting
Hiring Manager
Lisa Choe
Responsibilities
Serve as the primary contact for restaurant technology issues, including POS, kitchen display systems, networking, and hardware
Diagnose, resolve, and track technical incidents using support tools and internal ticketing systems
Deliver remote support via phone, email, and messaging with a focus on fast, accurate problem resolution
Escalate issues appropriately and maintain clear communication with teammates, leadership, and vendors
Perform system configuration, software installs/upgrades, workstation imaging, and user account administration
Document solutions, update knowledge base articles, and ensure thorough ticket notes and follow‑up
Coordinate warranty repairs and validate completed work
Contribute to shift handoff updates and maintain a strong service-oriented relationship with restaurant staff
Support an operating schedule that may include evenings, weekends, and holidays
Qualification
Required
Associate degree or equivalent technical training required
Strong communication skills and a customer-first mindset
Ability to troubleshoot systematically and document resolutions clearly
Comfortable prioritizing multiple issues in a fast-paced environment
Team-oriented, self-motivated, and able to work independently
Working knowledge of desktop hardware, networking basics, Windows 7/10, and common peripherals
Preferred
2+ years of technical support or help desk experience preferred
Familiarity with POS systems or restaurant technology highly desirable
Certifications such as A+, Network+, ITIL, or MCP
Experience in retail or hospitality, ideally within multi-unit environments
Degree in Computer Science or related field
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase