MOI · 11 hours ago
IT Operations Support Specialist
Washington, DC, US
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
3+ years expMOI is seeking an IT Operations Support Specialist responsible for delivering high-quality technical support to end users across the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring efficient IT service delivery while collaborating with the Technical Resources team.
E-CommerceManufacturing
Responsibilities
Provide timely, professional, and high-quality technical support to all end users
Perform user account setup, maintenance, and access management using Windows Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications
Deliver Tier 1 and Tier 2 support for hardware, software, networking, connectivity, mobile devices, antivirus, and printing issues
Diagnose, triage, document, and resolve Help Desk tickets in accordance with established service standards
Build, deploy, migrate, and maintain end-user computers and related peripherals
Conduct new hire technology onboarding, training, and orientation
Research technical issues and user questions, documenting solutions and knowledge articles clearly and accurately
Recommend, implement, and support process improvements to enhance service delivery and operational efficiency
Create, maintain, and continuously improve technical documentation, procedures, and end-user guides
Participate in and support the successful completion of IT projects and initiatives
Provides support for Power BI reports, CRM / ERP systems
Perform other duties as assigned
Qualification
Required
Hands-on experience supporting end-user hardware, including desktops, laptops, and related devices
Strong working knowledge of Microsoft Windows desktop operating systems
Solid understanding of basic networking principles and foundational IT security concepts
Proficiency in supporting Microsoft 365 and all supported versions of Microsoft Office
Experience providing end-user support using remote access and remote control tools
Excellent interpersonal and customer service skills
Effective verbal and written communication skills
Demonstrated interest in continuous learning and professional development within IT
Strong time management and organizational skills, with the ability to manage multiple priorities
Ability to work independently, exercise sound judgment, and manage responsibilities with minimal supervision
High School diploma/GED and at least 3 years of IT experience or equivalent combination of education and experience
MS Windows 11 experience required
Preferred
Familiarity with Microsoft Intune and Windows Autopilot is highly desirable
A+, Network+, or similar hardware background preferred
Power BI scripting preferred
Knowledge of SQL Database preferred
Benefits
Medical/dental/vision
Health savings account
Life
Short-term and long-term disability insurance
Dependent care flex spending
Employee assistance program
PTO
Paid holidays
Paid parental leave for eligible employees
401(k) match
Employee Stock Ownership Plan (ESOP)
Other perks & benefits
Company
MOI
MOI is a interior desinging company which provides commercial furniture solution and modern designs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Noel
Chief Executive Officer
Patrick Shea
Chief Financial Officer
Recent News
2024-05-26
2024-05-25
2024-05-22
Company data provided by crunchbase