Quest Diagnostics · 7 hours ago
Customer Solutions Manager
Tampa, FL
Full-time
Onsite
Senior Level
5+ years expQuest Diagnostics is a leader in diagnostic information services, and they are seeking a Customer Solutions Manager. This role is responsible for partnering with Commercial to support regional growth strategies, managing resources to enhance customer experience, and driving operational excellence initiatives.
BiotechnologyMedical DeviceHealthcareInformation TechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Partners with the Commercial Sales team, Client Services, Billing, IT, and all laboratory operations to establish relationships and problem-solving processes that are seamless to the external customer
Assumes accountability for written client communication. Including but not limited to drafting, editing, ensuring compliance review, distribution, and correspondence filing when necessary
Develop strategies for addressing chronic problems to facilitate permanent resolution
Ensures compliance with the established quality system and actively participates in monitoring corrective action and its effectiveness
Oversees analysis of account problems and expedites their resolution; establishes practices to support Commercial representatives with managing their account activity, problem resolution, and prospective monitoring of key accounts
Develops, coaches, and mentors the Customer Solution function(s) and provides general supervision to ensure all tasks are completed accurately and on a timely basis
Ensure individual compliance with all company policies and government regulations
Participate in National Customer Solutions' best practice teams
Provides oversight for client visits
Oversees the internal aspect of the new client start-up process
Provides assistance with the Regional Commercial post-Sales Academy training program
Develops and ensures delivery of client-specific quality reports
Oversees the at-risk process to reduce account attrition (linking business unit with Sales and Corporate)
Qualification
Required
Five years of professional work experience focused on problem resolution and teamwork within a customer service environment
Three years of supervisory experience
Broad understanding of the laboratory business and its service requirements
Strong PC and QLS system skills, including experience with word processing, spreadsheet, and database applications (MS Word, PowerPoint, Excel, Access)
Excellent interpersonal, customer service, and communication skills, including the ability to communicate complex issues clearly and concisely
Demonstrated effective, Strong writing and composition skills
Strong organizational and prioritization skills
Demonstrated Ability to work effectively in a team environment, including developing and motivating team members to reach objectives
Proven problem-solving skills with the ability to develop appropriate resolutions
Strong, effective presentation skills in a group setting
Demonstrated ability to influence and create change
Action Oriented
Customer Focused
Functional / Technical Skills
Decision Quality
Interpersonal Savvy
Composure
Bachelor's Degree in a Life Science, Business, Customer Relations, or related field, or equivalent combination of education and extensive relevant experience
Travel Required
Preferred
QMS Certification preferred
Bilingual in Spanish is preferred
QMS Bronze Certification (Preferred)
QMS Silver Certification (Preferred)
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-02-12
Company data provided by crunchbase