Palo Alto Networks · 2 weeks ago
Staff IT Application Software Engineer - GTM
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$124K/yr - $202K/yr
5+ years expPalo Alto Networks is a leading cybersecurity company dedicated to protecting the digital way of life. They are seeking a Staff IT Application Software Engineer to provide advanced technical support for Salesforce applications, assist in configuration management, and conduct user training, all while collaborating with cross-functional teams.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityAgentic AICloud SecurityNetwork SecuritySecurity
Responsibilities
Provide advanced support for Salesforce CPQ, Sales and Service Cloud issues, troubleshooting and resolving escalated problems
Production support tickets analysis/triaging/resolution and providing RCA (as/when needed)
Engaging right stakeholders (ticket requester/dev team to troubleshoot production support issues, if needed)
Creating problem management, JIRA tickets for repetitive issues pertaining to code issues/bulk data migration issues etc
Assist in configuring and maintaining CPQ, Sales and Service Cloud settings, including product rules, pricing, and discounting structures
Conduct training sessions for end-users to enhance their understanding of CPQ, Sales and Service Cloud functionalities and best practices
Create and update support documentation, knowledge base articles, and process flows. Creating L2 Knowledge Base (KB) articles for repetitive issue for process improvement
Work with cross-functional teams including sales, product management, and IT to address and resolve CPQ, Sales and Service Cloud-related challenges
Maintain agreed SLA’s, MTTA and MTTR
Required to work in the shift model to provide global and on-call support
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in Salesforce CPQ, Sales and Service Cloud and its integration with other Salesforce products
Strong understanding of 'Lead to Cash' business process
Ability to analyze issues and provide effective solutions promptly
Excellent verbal and written communication skills to interact with technical and non-technical users
Strong problem-solving skills to address complex CPQ, Sales and Service Cloud scenarios
Meticulous attention to detail in configuration and documentation
Familiarity with ITIL framework and best practices for incident management
Must be local in SF bay area to be onsite
Required to work in the shift model to provide global and on-call support
Preferred
Salesforce CPQ Specialist certification
Sales and Service Cloud certification
Benefits
FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-02-13
2026-02-13
2026-02-13
Company data provided by crunchbase