Sequoia · 16 hours ago
Application Support Engineer
Tempe
Full-time
Onsite
Senior Level
5+ years expSequoia is a strategic partner helping investor-backed companies achieve their business goals through smarter people spend. They are seeking a motivated Application Support Engineer to manage and resolve customer support tickets within Salesforce, ensuring effective communication and collaboration with cross-functional teams to enhance customer satisfaction.
HealthcareHuman ResourcesEmployee BenefitsMedical
Responsibilities
Manage and resolve customer support tickets, ensuring timely responses and resolutions
Collaborate cross-functionally with development, QA, and product teams to diagnose and resolve customer issues
Analyze and troubleshoot application issues, working to identify root causes and provide appropriate solutions
Escalate complex issues to relevant teams as needed while maintaining ownership of the customer relationship
Ensure accurate documentation of issues, resolutions, and communications
Provide feedback to product teams based on customer interactions and pain points
Contribute to the creation and maintenance of internal knowledge base and documentation for commonly encountered issues
Qualification
Required
Bachelor's Degree
5 + years of professional experience
1+ year of customer support experience in a technical or application support role
Strong problem-solving skills with the ability to communicate technical concepts to non-technical users
Excellent verbal and written communication skills
Ability to work cross-functionally and maintain strong relationships with other teams
Ability to deal with difficult and demanding customers, and work calmly and professionally under pressure
Preferred
Familiarity with support ticketing systems (Salesforce experience preferred)
Basic knowledge of SQL for troubleshooting and resolving technical issues
Experience working in a SaaS environment
Familiarity with software development lifecycles and workflows
Benefits
Competitive compensation including base salary
Performance-based bonus programs
Comprehensive benefits package
Company
Sequoia
Sequoia is a consulting company that provides payroll, risk management, and benefits solutions for employers.
1001-5000 employees
H1B Sponsorship
Sequoia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Late StageLeadership Team
Robby Peters
VP of Business Development
S
Stephen Kim
Chief Legal & Administrative Officer
Recent News
Tech Startups - Tech News, Tech Trends & Startup Funding
2026-02-12
Tech Startups - Tech News, Tech Trends & Startup Funding
2026-02-12
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