Evernorth Health Services · 1 day ago
Senior Strategy & Analytics Advisor, C&CE Forecasting - Evernorth - Remote
United States
Full-time
Remote
Senior Level
$113K/yr - $188K/yr
5+ years expEvernorth Health Services is dedicated to improving health and vitality through its innovative services. They are seeking a Senior Strategy & Analytics Advisor to lead analytical efforts that support the Customer & Client Experience team's strategic priorities, focusing on enhancing customer experiences and operational efficiency. The role involves developing advanced analytical models and collaborating with leadership to influence business strategy.
HealthcareHuman ResourcesEmployee BenefitsHealth Care
Responsibilities
Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions
Develop highly accurate and explainable analytical models to project contact center workload demand across several work types (calls, chats, cases) and service models
Develop forecast variance analysis playbooks enabling quick identification of drivers and paths to resolution
Look for ways to enhance our data ecosystem and accelerate our AI/ML journey within Workforce Management
Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
Identify business opportunities using trend analysis and mining operational data for insights
Develop testing plans, monitor performance indicators, and be ready to quickly investigate and remediate emerging issues
Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate, inform, and inspire action
Employ a product management mindset to translate Operations needs into business requirements that can be delivered by Tech partners
Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives
Develop and optimize predictive models (mainly time series forecasting), using state-of-the-art modeling and data-science techniques yet balancing between accuracy and explanability
Shape the future of C&CE through data-driven analysis and business acumen. Identify and assess truly transformational opportunities for change over the next 3-5 years
Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action
Ground analysis in data as much as possible. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis and forecasting future expectations. Coding experience in a relevant language (e.g. SQL or Python) is a core requirement
Influence senior leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps. Grow as a persuasive storyteller and thought leader
Partner extensively across Cigna. Work closely with Operations, Product, Tech, and Finance teams. Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun!
Qualification
Required
Bachelor's degree in Mathematics, Economics, Statistics, Engineering, Business, or related field preferred
Five years of relevant analytics or management consulting experience
Strong communication (oral and written), presentation, and facilitation skills
Ability to structure project / program plans and independently drive workstream forward
Ability to partner across organizations and roles to influence and deliver work
Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
Two years of building, managing, or using business models, e.g. optimization, predictive analysis and forecasting, or financial / credit modeling
Preferred
MBA or other relevant advanced degree (e.g. MS in Analytics)
Eight or more years of relevant analytics or management consulting experience
Four or more years of end-to-end model design and ownership experience, e.g. optimization, predictive analysis and forecasting, or financial / credit modeling
Two or more years of healthcare experience
Two or more years of experience in Operations or Customer Experience
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Evernorth Health Services
Flexible and connected pharmacy, care and benefit solutions that move organizations and people forward.
10001+ employees
H1B Sponsorship
Evernorth Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Peter Campbell
Information Protection Senior Director
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