NEOGOV · 19 hours ago
Customer Experience Program Assistant
Redmond, WA
Full-time
Onsite
Entry Level
$27.16/hr - $37.35/hr
2+ years expThe City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. In this part-time role, you’ll support City Hall operations and assist with various customer service functions, providing exceptional service to visitors and helping to enhance community engagement.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Provide excellent customer experience in person, on the phone, and through email for multiple lines of City business
Interact daily with the public and City staff
Provide administrative support to Customer Experience programs—cashiering, supplemental onboarding, QAlert
Assist with various customer service issues, such as general questions, cashiering, enrollment assistance, etc
Partner with and assist program coordinators to ensure success of the program
Provide recommendations for improvement to Customer Experience programs
Monitor, track, and maintain metrics and analytics relevant to programs
Utilize and maintain computer programs and systems to input, track and communicate program data/details as well as prepare documents and run reports as requested
Provide technical assistance to others regarding reporting updates/changes
Assist with special programs and events as needed
Order supplies and track inventories as requested
Other duties as assigned
Qualification
Required
Two years' experience in program or administrative and office support
High school diploma or equivalent
Or equivalent combination of education, experience and training that provides the required knowledge, skills and abilities
Valid First Aid & CPR certifications (must be obtained within 6 months of hire)
Benefits
This is a non-benefitted position
This is a non-benefited position.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase