Uprite Services · 21 hours ago
Senior System Support Analyst
San Antonio, TX
Full-time
Hybrid
Mid, Senior Level
4+ years expUprite Services is an award-winning technology partner providing managed IT and cybersecurity solutions to Texas businesses. They are seeking a Senior System Support Analyst to provide client end user support, hardware support, server support, and maintain client documentation, while working closely with clients to resolve technical issues.
SoftwareInformation Technology
Responsibilities
Provide support to resolve client issues via phone, email, and on-site visits with MS365, Outlook, Spam Filtering, and Routing
Perform work remote and onsite at our clients. 50/50 remote/onsite
Resolve specific Line of Business Applications for clients (Financial, QuickBooks, Autodesk, Sage, Adobe)
Provide MS365 Support (licensing management, business applications, office suite, azure)
Provide technical support and guidance to resolve user’s technical issues
Communicate with users utilizing a support ticketing system to assess the scope of the problem and resolve, as needed
Determine the severity of an incident and take appropriate action to resolve or escalate as appropriate
Update assigned tickets, resolving as required until completion
Communicate with vendors on technical issues and resolve with client as appropriate
Set up PCs for new users or companies, updating existing user hardware, and imaging laptops/workstations
Resolve and troubleshoot networking issues (switches, firewalls, wireless, and configuring VPN)
Resolve client printing issues
Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment
Coordinates service or replacement of defective products from vendors and manufacturers
Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new hardware
Gather defined needs, enter information into ticketing system to help prepare quotes for new hardware
Manage and maintain client’s Active Directory and NTFS Permissions for user administration
Manage Group Policy administration for client domain including application installations, password management, and printer management
Perform Line of Business Integrations to ensure applications perform efficiently with servers and workstations
Manage domain renewals and SSL certificate renewals and implementation
Provide client server hardware support
Install, update, troubleshoot, and patch software and applications to ensure efficient performance
Conduct preventative maintenance activities, according to the recommended schedule for optimal performance
Create standardized documentation for line of business configurations, purchase approvals, passwords, and other client information
Drafts or revises internal processes and procedures
Maintains logs of support services provided in the ticketing system
Utilize time entry system to capture accurate time allocation
Train L1 Analysts on new concepts and internal processes by reviewing and analyzing trouble tickets
Attend bi-weekly team meetings and company meetings, as needed
Qualification
Required
Valid Drivers' license and insurance
Ability to operate a motor vehicle
Strong customer service skills
Excellent communication and interpersonal skills, both verbal and written
Ability to work collaboratively in a team environment to get results and resolve customer needs
Ability to investigate and find the root cause of issues and follow through with corrective actions
Comfortable demanding excellence in self and team to ensure successful resolution of service requests
Ability to act as a higher-level resource for escalation
Ability to adapt/modify troubleshooting techniques to address the situation
Knowledge of VPN/Remote access technologies
Microsoft Hyper-V and VMWare vCenter/ESXi
Windows Server
Windows Desktop
Networking and firewall administration
Microsoft Exchange Administration
Microsoft 365 Administration
Associate's degree in computer science or related field or equivalent work experience
4 Years experience in Information Technology or related field
2+ Years experience in End User Support
Benefits
Medical, Dental, and Vision Insurance
Short- & Long-Term Disability Insurance
401K Matching
Paid Vacation & Holidays
Company
Uprite Services
Uprite Services' Managed IT Services help businesses from 10 to 250 users control IT costs, minimize downtime and focus on what matters.
11-50 employees
Funding
Current Stage
Early StageRecent News
Morningstar.com
2025-12-09
2023-05-18
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