CAMPBELL COMPANIES · 15 hours ago
Advanced Field Service Technician
Ogden, UT
Full-time
Onsite
Senior Level
5+ years expCAMPBELL COMPANIES is seeking an Advanced Field Service Technician to provide expert onsite support for advanced earthmoving equipment. The role involves diagnosing issues, performing repairs, and ensuring equipment operates at peak performance while maintaining high customer satisfaction.
TransportationHardwareManufacturingMachinery Manufacturing
Responsibilities
Adhere to all safety protocols and guidelines while working on site to ensure a safe working environment for yourself and others
Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems
Perform installation, maintenance, and repair of sophisticated equipment, ensuring all work is completed to industry standards and company specifications
Serve as the primary technical point of contact for clients, providing exceptional customer service and ensuring client satisfaction through effective communication and problem resolution
Utilize deep technical knowledge and experience to handle high-level technical challenges and provide solutions for system optimization and performance improvements
Maintain detailed records of service activities, including troubleshooting steps, repairs made, and parts used. Generate reports and provide feedback to management and engineering teams
Train and mentor junior technicians and clients on equipment operation, maintenance practices, and troubleshooting techniques
Flexibility in Work Hours and Days: Adapt to varying work hours and days based on client needs and service requirements, which may include evenings, weekends, or on-call shifts
Ability and willingness to work closely with customers and a team
Self-motivated and able to always work safely with limited supervision
Qualification
Required
High school diploma or equivalent
MSHA certified
Minimum of 5 years of experience in field service or a related technical role, with a strong background in troubleshooting and repairing advanced systems and equipment
Proficiency with Caterpillar service programs
Possess needed tools includes ¾” drive
Consistently arrive at work as scheduled, ensuring prompt attendance to maintain service efficiency and reliability
Demonstrate respect for the rights and equipment of other workers, customers, and the company, always maintaining a professional and considerate attitude
Approach each task with a high level of craftsmanship and attention to detail, ensuring all work meets or exceeds quality standards
Arrive at work in a fit state, both physically and mentally, ready to perform duties safely and effectively
Maintain clear and ongoing communication with customers to keep them informed of progress, address any concerns, and ensure satisfaction with the service provided
Submit accurate timecards and Department of Transportation (DOT) logs as required, ensuring compliance with reporting standards and regulations
Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems
Flexibility in Work Hours and Days: Adapt to varying work hours and days based on client needs and service requirements, which may include evenings, weekends, or on-call shifts
Ability and willingness to work closely with customers and a team
Self-motivated and able to always work safely with limited supervision
Company
CAMPBELL COMPANIES
Campbell Companies is a holding company which owns and manages a family of businesses with the mission to support those who build our world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Kuehne
Vice President and Chief Financial Officer
Recent News
Morningstar.com
2025-12-10
Yahoo Finance
2025-12-09
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