Monte Carlo · 21 hours ago
Manager, Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
7+ years expMonte Carlo is a leading company in data and AI observability, supporting prestigious clients like Fox and Roche. They are seeking a Manager, Technical Account Manager to lead a team of TAMs, driving customer adoption and technical success while collaborating with cross-functional teams to deliver impactful solutions for enterprise customers.
Enterprise SoftwareSaaSBig DataInformation TechnologyAnalytics
Responsibilities
Hire, onboard, coach, and develop a team of Technical Account Managers
Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
Provide regular feedback, performance management, and mentorship to help team members grow and succeed
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Act as an escalation point for complex technical challenges and high-impact customer situations
Ensure consistent delivery of best practices around data observability, reliability, and scale
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
Help define and improve TAM processes, tooling, and engagement models as the business scales
Define success metrics for the TAM function and track performance across customer outcomes and team health
Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency
Qualification
Required
7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
2+ years of experience managing or leading technical customer-facing teams
Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
Proven ability to coach and develop technical talent while driving customer outcomes
Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
Strong operational and project management skills with a customer-first mindset
Preferred
Experience with data & AI observability, monitoring, or analytics SaaS platforms
Experience scaling customer-facing teams in a high-growth startup environment
Familiarity with enterprise customer success motions and complex account management
Benefits
Competitive compensation, meaningful equity, and comprehensive benefits
Flexible remote work, generous PTO, and a culture built on autonomy and trust
Company
Monte Carlo
Monte Carlo is a digital data reliability platform designed to monitor and offer alerts for missing or inaccurate data.
201-500 employees
H1B Sponsorship
Monte Carlo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$236MKey Investors
IVPICONIQ GrowthNotable Capital,Redpoint
2022-05-24Series D· $135M
2021-08-17Series C· $60M
2021-02-09Series B· $25M
Leadership Team
Wayne Jin
Chief Marketing Officer
Recent News
2025-09-19
2025-09-18
Company data provided by crunchbase