BEST Crowd Management · 11 hours ago
Event Operations Account Manager - Security and Events
Iowa City, IA
Full-time
Onsite
Mid Level
$70K/yr - $85K/yr
3+ years expBEST Crowd Management is seeking an Account Manager to lead high-energy operations for major events. In this role, you will oversee daily operations, manage staffing plans, and enhance customer experiences while working closely with leadership to ensure smooth event execution.
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Responsibilities
Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution
Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy
Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day
Elevate the customer experience through proactive communication, regular check-ins, and service improvements
Partner with leadership to create smarter, more efficient operating strategies
Ensure staffing needs are met on time and within budget
Maintain accurate records and reports for internal and external use
Be ready for weekend/evening on-call needs and travel up to 25%
Jump in on additional duties as needed—every day is different!
Qualification
Required
A valid driver's license
Strong leadership and people-management skills
Excellent communication skills (written and verbal)
A customer-focused mindset and a drive to exceed expectations
Experience mentoring, coaching, and developing teams
Initiative and the ability to thrive in changing environments
A bachelor's degree or equivalent work experience
At least 3 years in operations, service, field, or project management
Ability to pass a background check
Preferred
Experience in event staffing, security, sports management, or athletics
Benefits
Medical
Dental
Vision
401(k)
Employee Assistance Program
Paid Time Off
Company
BEST Crowd Management
BEST is proud to provide crowd management, event security, and guest services for professional sports leagues, collegiate athletics, live entertainment venues, convention centers, and other events across the U.S.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase