Lumen Technologies · 9 hours ago
Senior Lead Program Manager - Public Sector
United States
Full-time
Remote
Senior Level, Lead/Staff
$114K/yr - $152K/yr
8+ years expLumen Technologies is a company focused on connecting people, data, and applications to drive business growth. They are seeking a Senior Lead Program Manager to manage the solution development and deployment of telecom and IT solutions for Large Systems Integrators and Federal Government customers.
Telecom & CommunicationsBig DataInformation TechnologyInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Works with Sales and Engineering teams to gather and validate customer requirements as needed
Develops project proposals and plans to comply with contract and RFP commitments; this includes determining schedules, funding, procedures for accomplishing the project, staffing requirements, risk management plans, and allotment of available resources to various phases within projects
Presents and reviews comprehensive project management plans to clients
Manages customer requirements and expectations
Oversees monthly and quarterly client service performance meetings; this includes generating service delivery, service assurance, and process assessment and improvement reports
Ensures SLAs meet (or exceed) client expectations
Ensures systems, processes, and methodologies are followed to ensure effective monitoring, control, and support of service delivery
Identifies areas for improvement driven by data and reporting and working with internal teams to implement fixes with urgency
Involvement in order entry, dispatch teams, conduit teams, fiber teams, power teams, real estate teams, data center teams, testing teams, equipment teams, and 911 validation teams
Prompt SOW creation and submission, along with permit, OSP, KMZ and DLR information
Provide Lead PMO with tracking worksheet and project progress/plans for special constructions
Interact with multiple internal departments based on project requirements and circuit types, including order entry, cross-functional assistance with Type-2 orders, and vendor configuration
Establish new processes where needed to expedite delivery of customer service
Role is subject to annual review for value add to the program and performance of candidates. End customer can request removal for lack of performance or at the point agreed upon milestones have been met
Qualification
Required
Bachelor's degree. Typically, with 8+ years of experience. 6+ years of experience with Master's Degree. Program and/or Project Management experience in the telecommunications industry
Direct customer experience with increasingly responsible project management experience required with an emphasis on technical capabilities preferred
Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
Experience defining and documenting processes and driving continuous improvement to processes via process measurement/metrics
Requires prior Public Sector Contract or Program Management Experience, Knowledge and experience with government customers and familiarity with government contracts
Proficient with Microsoft Project, Excel, Visio, PowerPoint and Word
Preferred
PMP Certification desired
ITIL Certification desired
Benefits
A comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
President and CEO
Sean Alexander
Senior Vice President of Connected Ecosystems
Recent News
2026-02-08
The Motley Fool
2026-02-07
2026-02-04
Company data provided by crunchbase