CVS Health · 5 hours ago
Senior Manager, Workforce Management, Industrial Engineering
Woonsocket, RI
Full-time
Onsite
Senior Level, Lead/Staff
$83K/yr - $183K/yr
8+ years expCVS Health is dedicated to building a world of health around every individual, creating a more connected and compassionate health experience. The Workforce Management team is looking for a Senior Manager with a strong background in industrial engineering to lead initiatives that optimize labor within retail pharmacy operations, manage a team, and collaborate with various departments to drive operational improvements.
RetailHealthcarePharmaceuticalHealth CareMedicalSales
Responsibilities
Identify, scope, and set strategic priorities for key initiative implementation with a WFM lens in early-stage planning to ensure innovations are being realized and accounted for appropriately
Establish and maintain a strategic roadmap for labor innovation initiatives, aligning priorities with enterprise goals and consistently emerging business needs
Plan, coordinate, and execute labor focused pilots in stores including collecting feedback and providing recommendations for senior leaders with emphasis on change management to ensure field buy-in
Engage with key business partners to understand changes in the business and potential impacts on labor
Provide expert knowledge on workload implications in support of new initiatives led by business partners and senior leaders
Collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement on workload changes
Utilize a deep understanding of retail pharmacy operations to ensure process changes are updated in the form of engineered labor standards that are incorporated into labor budgeting processes
Influence leaders and peers without direct authority through consistent collaboration, feedback, and data driven results
Translate feedback and data into actionable business decisions through dynamic "what-if" scenario planning
Lead and mentor a direct report, providing guidance, support, and professional development to ensure the successful execution of tasks and project goals. Foster a collaborative and productive work environment to maximize team efficiency and effectiveness
Qualification
Required
8+ years of total business experience
8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
8+ years influencing with and without authority
8+ years leveraging data to support strategic plans and return on investment
8+ years' experience working with a team to prioritize work based on skills, needs, timelines, etc
8+ years' experience building high-performing teams
8+ years' experience engaging and inspiring a team to reach optimal business outcomes together
Familiarity with workforce management processes and extensive knowledge of retail business operations
Proven ability to deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction
Travel up to 25% of the time, based on business needs
Preferred
10+ years of total business experience
10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
10+ years influencing with and without authority
10+ years leveraging data to support strategic plans and return on investment
10+ years' experience working with a team to prioritize work based on skills, needs, timelines, etc
10+ years' experience building high-performing teams
MOST Certified
PMP certification
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Hartford Business Journal
2026-02-12
Springfield Business Journal
2026-02-11
Company data provided by crunchbase