Sungrow Power Supply Co., Ltd. · 9 hours ago
Information Technology Service Delivery Manager
Costa Mesa, CA
Full-time
Hybrid
Mid, Senior Level
3+ years expSungrow Power Supply Co., Ltd. is a globally recognized renewable energy company that specializes in R&D, manufacturing, and services for various clean energy solutions. The IT Service Delivery Manager will manage the IT Service Desk operations and administer the ServiceNow platform, ensuring efficient IT service delivery while implementing best practices and driving innovation within the organization.
EnergySustainabilityRenewable EnergyEnvironmental Consulting
No H1B
Responsibilities
Lead and mentor the IT Service Desk
Ensure timely and accurate IT support
Oversee ticket intake and escalation handling
Develop and implement policies, procedures, and best practices for service desk operations
Manage onboarding and offboarding processes
Configure and administer ServiceNow workflows for incidents, request, and change management
Track SLAs and enforce compliance
Act as ServiceNow SME for platform optimization
Assess ServiceNow performance, troubleshoot issues, and recommend solutions
Customize ServiceNow workflows, business rules, and configurations
Own ITSM modules: Incident, Problem, Change, Request
Manage Service Catalog and Knowledge Management
Maintain CMDB accuracy and asset records
Oversee ITOM modules: Discovery, Service Mapping
Manage Event Management and Operational Intelligence
Administer ITAM modules: HAM, SAM, License, Contracts
Generate reports on ticket volume and SLA performance
Analyze metrics and provide actionable insights
Create and maintain IT documentation and escalation paths
Create knowledge base articles and SOPs
Deliver user training and IT communications
Support ISO 27001 and SOC 2 compliance initiatives
Assist with audits and regulatory readiness
Drive process improvements and automation
Implement ITIL-aligned best practices
Create clear IT Service communications, updates, and announcements
Implement ITIL-aligned BRM to enhance collaboration and IT service delivery
Collaborate with engineers to streamline workflows
Stay current with ServiceNow updates and new features
Recommend improvements to improve IT service delivery
Qualification
Required
3+ years managing ServiceNow with expertise in ITSM, ITOM, ITAM, and platform administration
Completed at least one full ServiceNow implementation
ITIL 4 Foundation certification (or ability to obtain)
ServiceNow System Administrator (CSA) certification (or ability to obtain)
Proven leadership and team management skills with strong technical expertise; able to explain complex concepts to non-technical users
Excellent communication and interpersonal skills; capable of working under pressure and resolving complex technical issues
Bachelor's degree in IT, Computer Science, or equivalent experience
Preferred
ITIL 4 Intermediate certification
One CIS certification preferred: ITSM, Discovery, Event Management, Service Mapping, Risk & Compliance, Third-Party Risk, or Vulnerability Management Competencies
Benefits
Comprehensive benefits package including health, dental, vision, and retirement plans
Strong personal and company growth opportunities
Company
Sungrow Power Supply Co., Ltd.
Sungrow is a global leader in renewable energy technology with 740 GW of power electronic converters installed worldwide as of Dec. 2024.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-11-02IPO
Recent News
Energy-Storage.News
2026-02-11
2026-02-11
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