Liberty Medicine Specialists · 14 hours ago
Customer Service Representative (Full Time)
Wilmington, NC
Full-time
Onsite
New Grad, Entry Level
0+ years expLiberty Medical Specialties is a leading provider of home medical equipment, supplies, and services. They are seeking a full-time Customer Service Representative to handle patient referrals, process insurance verification, and manage documentation for billing and collections.
Medical DeviceRetailHealthcareHealth CareHome Health CareWholesale
Responsibilities
Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation
Process retail sales transactions and maintain retail inventory when applicable
Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies
Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services
Participate in weekly on-call rotation (not effective immediately: only after successful completion of training requirements)
Qualification
Required
Basic knowledge/familiarity with medical terminology and diagnostic codes
Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances
Good organizational skills
Effective communication skills
Dependable attendance
High School Diploma
Must pass drug test
Preferred
At least some college education
At least 6 months of recent, related experience
Benefits
Medical
Dental
Vision
Life insurance
PTO
Holiday pay
401(k)
& more
Company
Liberty Medicine Specialists
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase