The CAR Group (Norm Reeves Dealerships) · 13 hours ago
Regional IT Service Technician
Port Charlotte, FL
Full-time
Onsite
New Grad, Entry LevelNorm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. They are seeking an energetic and motivated Regional IT Service Technician to provide technical assistance and support within the organization, ensuring excellent customer service and technical expertise in IT operations.
AutomotiveSalesService Industry
Responsibilities
Engage and collaborate within a nationally matrixed organization that is working tirelessly to build a technology focused, shared services platform to assist the further growth of the organization, continually striving for excellence
Be responsible for fundamental and advanced support as needed on various systems and services as well as assist with projects and engineering endeavors moving the needle for the TechTeam at the dealerships within their region
Bring excellent troubleshooting skills, hardware and software knowledge, and systems upgrade and configuration recommendations based on experience furthering our continuous improvement core value
Provide a quick and timely response to priority and after-hours support needs for any emergencies that may arise utilizing thorough troubleshooting practices, timely escalation, and excellent follow-up
Participate and assist with the development and refining of our proactive response to network and security alerts
Provide proficient and regular contributions to projects from start to finish with excellent participation skills utilizing the “Best Idea Wins” strategy
Competent and sensitive to timely completion of escalated service desk tickets ensuring that customers feel value, satisfaction, and empathy along the way
Maintain a regular cadence of follow-up on and updates to ticket statuses as directed by the Service Desk Manager
Be familiar and able to meet or exceed established KPI benchmarks, providing direct and topic appropriate feedback furthering our quality and high achieving ability
Maintain a positive and professional working relationship with co-workers and vendors alike, treating all with customer service excellence
Assist the team with reducing the amount of trouble tickets generated by participating in process improvements, candid and business focused feedback and participating in meetings providing value added dialog practicing the company’s core values
Assist with and participate in TechTeam planning on a national basis in all our retail and business coverage areas
Assist teammates with, and in some cases develop new and routine maintenance tasks, in accordance with defined and undefined company policies and procedures as directed by the group’s leadership team
Ensure that all IT closets and equipment are regularly inspected, labeled, and maintained in all locations as defined by the group and leadership team, assisting the team with managing inventory and location of key assets
Establish and maintain a customer satisfaction rating at or above KPI benchmarks and strive to exceed customer expectations through technical and professional expertise to deliver the TechTeam’s “Wow!” factor
Qualification
Required
Proficient in Microsoft applications, O365, Meraki, Sophos, Freshservice, BeyondTrust, GotoConnect
Automotive DMS experience is a plus
Benefits
Medical, Dental, Vision, and Complimentary Life Insurance
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts
Company
The CAR Group (Norm Reeves Dealerships)
The CAR Group (Norm Reeves Dealerships) provides a supportive environment where team members can thrive both personally and professionally.
Founded in 1963
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase