Kansas Office of Judicial Administration · 1 day ago
IT Support Analyst II - 10th Judicial District
Olathe, KS
Full-time
Onsite
Mid Level
3+ years expThe Kansas Office of Judicial Administration is seeking an IT Support Analyst II to provide advanced technical support and coordination of IT operations within the Johnson County Courthouse. This role involves mentoring lower-tier support staff, troubleshooting technical issues, and assisting with infrastructure improvements to ensure effective resolution of technical problems.
GovernmentConsultingLegalLaw Enforcement
Responsibilities
Provide second-tier technical support for escalated incidents involving desktop hardware, software, printers, mobile devices, and AV systems
Troubleshoot and resolve advanced technical issues both in-person and remotely
Mentor and assist IT Support Analyst I personnel with issue diagnosis and resolution
Respond to and resolve support tickets within defined service level timelines using helpdesk ticketing system
Analyze and document problem trends and develop proactive solutions
Support user account administration and basic security controls (Microsoft, Zoom, etc.)
Assist with end-user orientation and onboarding for new technology rollouts
Serve as a knowledge resource for Tier I support staff
Provide direct on-site technical support for virtual and hybrid events
Install, configure, relocate, upgrade, and maintain end-user workstations and peripherals
Manage software deployment, patching, and updates
Perform hands-on diagnostics and hardware repair or coordinate with vendors when required
Evaluate technology products for compatibility, cost-effectiveness, expandability, and ease of support
Participate in or lead small IT projects or deployments within an assigned area
Coordinate with vendors and internal teams for IT equipment and software implementation and repairs
Support business continuity and recovery efforts including equipment readiness and technical planning
Assist with livestreaming, video recording, and video conferencing needs as they arise
Qualification
Required
Associates degree in Computer Science, Information Technology, or a related field
At least 3 years of professional experience in hardware/software installation, troubleshooting, and user support in an enterprise or distributed computing environment
Demonstrated experience providing end-user training, documenting support procedures, and contributing to technical knowledge bases
Strong understanding of desktop computing hardware, operating systems, office productivity software, and mobile technologies
Experience with helpdesk/service management tools (e.g., ticketing systems, ITIL-based processes)
Preferred
Bachelor's degree or advanced certifications (e.g., CompTIA A+, Network+, Microsoft certifications)
Experience with patch management and endpoint security
Familiarity with basic networking protocols (TCP/IP, DNS, DHCP)
Scripting experience (PowerShell, Bash, or Python)
Experience in public sector or judicial branch environment
Experience troubleshooting Crestron AV-over-IP and Tesira Biamp audio systems
Benefits
Kansas Judicial Branch Benefits[State Employment Center - Benefits (ks.gov)](https://admin.ks.gov/services/state-employment-center/benefits)
Company
Kansas Office of Judicial Administration
Kansas courts were created by the state Constitution to administer justice fairly and impartially.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Deckard
Chief Financial Officer
Recent News
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