Mercalis · 14 hours ago
Sr. Director/VP Client Solutions and Design
United States
Full-time
Remote
Lead/Staff, Director/Executive
$50K/yr - $300K/yr
5+ years expValeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. The Sr. Director/VP, Client Solutions & Design will lead efforts to improve patient access to medications by collaborating with various teams to design and implement effective client programs.
BiotechnologyHealthcareManufacturingPharmaceuticalMarketingClinical TrialsHealth Care
Responsibilities
Partner with the Valeris Sales team to ensure a clear understanding of the concept design while addressing the patient journey and brand strategy specific to the patient program
Work proactively with the sales and market consultant (SME) teams early in opportunity definition to understand and recommend efficient solutions focused on quality, speed to market and internal cost margins
Assess program complexity and divide workload accordingly across the team of Designers and Implementation Project Managers. (IPM)
Facilitate and manage program assignment meetings with senior leadership, divide your team’s work according to capacity, skillset and professional developmental goals
Work with the team on creating design playbooks and project manager checklists that cover our operational capabilities and steps needed on how to implement those services, ensuring consistency
Serve as expert resource for the team to address questions pertaining to program design and project management
Work with the IPM’s on program timelines and checklists to ensure consistent communication and processes for all program launches
Maintain larger focus on Tier 1 account launches and program implementations
Ensure client program designs coincide with custom and non-custom work to ensure adherence to target profit margins. Update program pricing quotes in CRM system as scope and details of programs mature in the process
Measure quality of launches through data analysis of tickets; work to improve team processes, checklists and design playbooks accordingly
Maintain and improve the library of artifacts for the Designers and IPM’s. Ensure standards are followed and socialized
Collaborate with internal operational stakeholders to ensure the team is current on new or updated Valeris services, capabilities and process changes
Maintain a knowledge base for cross functional team training, onboarding and sharing of best practices with client services, working with internal operational stakeholders
Continually increase Valeris efficiency and effectiveness by applying lessons learned from previous programs’ designs into each new project and maintain documentation of process changes
Any other related tasks assigned by immediate supervisor
Build and maintain strong operational relationships with other Valeris departments
Utilize Valeris’ values as the driving force behind the team’s success
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned
Qualification
Required
Bachelor's degree and/or 5+ years of demonstrated strong performance in designing of copay and or HUB programs
Strong Knowledge of Valeris' solutions, internal processes, operating tempo, and marketplace is required
Knowledge of Project Management techniques (e.g. SDLC/Agile/Extreme Programming, etc.), professional IT services, quality management and cross-functional team management is essential
Negotiation skills that can guide the client's decision in-line with best practices and Valeris capabilities
Mastery of facilitating cross functional meetings (which may include clients, vendors and/or internal stakeholders) to desired results
Demonstrated ability to break down technical concepts into technical and non-technical language and communicate to Clients and internal team stakeholders
Passion for providing excellent customer service, strong interpersonal and leadership skills, and the ability to operate effectively in a matrix environment
Demonstrated capacity and willingness to take responsibility of delivery from a diverse and often distributed team without formal authority
Conducts continuous process improvement and incorporates change management processes
Experience in team building, performance management and individual coaching
Ability to prioritize workload based on competing demands
Strong analytical skills, detail oriented, ability to effectively listen to and resolve customer issues
Ability to travel up to 10% of the time to visit key clients or company internal initiatives
Benefits
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Company
Mercalis
Mercalis is an integrated life sciences commercialization that offers comprehensive solutions across the healthcare value chain.
501-1000 employees
H1B Sponsorship
Mercalis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-12Acquired
2011-05-18Series Unknown
Leadership Team
Scott Dulitz
Chief Executive Officer
Recent News
2026-01-20
2025-07-04
Company data provided by crunchbase