UKG · 14 hours ago
Director - Site Reliability Engineering
Lowell, MA
Full-time
Hybrid
Director/Executive
$180K/yr - $258K/yr
10+ years expUKG is a company that focuses on workforce management and operational excellence. They are seeking a seasoned Director of Site Reliability Engineering to lead and shape reliability at an enterprise scale, ensuring the operational excellence of UKG’s platforms worldwide.
AccountingSoftwareHuman ResourcesBookkeeping and Payroll
Responsibilities
Responsible for reliability outcomes across a large, heterogeneous application portfolio, including availability, performance, scalability, and recoverability
Ensure applications meet defined reliability expectations as they operate on both on-prem and cloud platforms
Lead and participate in major incident response, acting as a senior escalation point and ensuring effective executive communication
Drive post-incident learning and systemic improvements to reduce repeat issues
Lead teams responsible for understanding how applications behave in production, including runtime performance, resource utilization, and failure modes
Partner with Infrastructure, Cloud, Security, and Product Engineering teams to address cross-layer reliability concerns
Establish standards for operational readiness, release safety, capacity planning, and disaster recovery across platforms
Apply Site Reliability Engineering principles pragmatically across both legacy and cloud-native systems, including:
SLOs and reliability targets
Error budgets and risk-based decision-making
Toil identification and reduction
Automation and self-healing where appropriate
Observability to support incident response, performance analysis, and capacity management
Ensure SRE practices are consistent in intent but adapted in implementation across different technologies and environments
Lead and develop SRE managers and engineers across a global organization
Inherit existing teams and improve clarity of ownership, execution discipline, and engagement
Hire and develop senior SRE leaders capable of operating across both cloud and enterprise platforms
Translate business priorities into reliability-focused technical initiatives
Partner with senior Product and Engineering leadership to balance delivery velocity, reliability, and operational risk
Own and execute against a portion of the SRE roadmap, ensuring transparency, prioritization, and measurable outcomes
Advocate for reliability improvements using data, production insight, and operational experience
Qualification
Required
10+ years of experience in software engineering, systems engineering, SRE, or related disciplines
Proven experience leading established, globally distributed engineering organizations
Strong understanding of production systems and application behavior at scale
Experience operating and leading teams across hybrid environments (on-prem and public cloud)
Demonstrated ability to influence outcomes in a matrixed enterprise environment
Experience owning incident response, operational reviews, and executive-level communication
Excellent communication skills, with the ability to clearly articulate technical and operational concepts to varied audiences
Preferred
Experience supporting large-scale application portfolios across both Windows/.NET and cloud-native environments
Familiarity with Google Cloud Platform and enterprise-scale cloud operations
Strong understanding of observability practices across application, platform, and infrastructure layers
Prior experience partnering closely with Product, Infrastructure, and Cloud leadership
Benefits
Performance-based bonus plan
Restricted stock unit awards
Company
UKG
UKG™delivers HCM, payroll, HR service delivery, and workforce management solutions. It is a sub-organization of Hellman & Friedman.
10001+ employees
H1B Sponsorship
UKG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (25)
2023 (33)
2022 (48)
2021 (36)
Funding
Current Stage
Late StageTotal Funding
unknown2007-03-23Acquired
Leadership Team
Jennifer Morgan
Chief Executive Officer
Jim Joudrey
EVP and CTO
Recent News
2026-01-19
Company data provided by crunchbase