United Veterinary Care · 19 hours ago
Client Service Representative
Chattanooga, TN
Part-time
Onsite
Entry Level
2+ years expUnited Veterinary Care is a partner hospital dedicated to providing exemplary veterinary services. The Client Service Representative (CSR) is responsible for delivering exceptional customer service to pet owners, managing front desk operations, and ensuring a welcoming environment for clients and their pets.
HealthcareHospitalPetHealth CareVeterinary
Responsibilities
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean, stocked and orderly lobby and front office area
Educate clients on wellness plans, food and products sold in the waiting room
Perform opening and closing procedures, end-of-day reports and deposits
Data Entry: records, client questionnaires, referral information, etc
Distribute mail
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patients: ensuring that the patient is weighed, and all information is current
Opportunities to learn Veterinary Assistant skills if desired
Qualification
Required
Minimum two years' customer service experience required (retail, food and beverage, etc.)
Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal
Excellent communication skills with clients and team members
Proficient time management, ability to solve problems, learn, and handle multiple tasks
Enthusiastic team player with a patient, and positive professional attitude
Must be able to work seated for a majority of day
Preferred
One year of experience in veterinary practice (or human medical practice) preferred
Preferred general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team
Benefits
Short Term Disability paid for by employer
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
Medical Insurance with multiple plan options to choose from
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option
Team Member Discounts for Pet Care
Paid time off inclusive of sick, personal, and vacation
Referral Bonus Program
DailyPay on Demand
Company
United Veterinary Care
United Veterinary Care is a animal hospitals providing a range of medical and surgical services.
1001-5000 employees
H1B Sponsorship
United Veterinary Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$23.77M2020-10-15Series Unknown· $5.1M
2020-01-29Series Unknown· $18.68M
2019-01-01Acquired
Leadership Team
Richard Roskell
Co-Founder & Chief Strategy Officer
Recent News
Company data provided by crunchbase