Persistent Systems · 10 hours ago
Solution Architect–ServiceNow
Charlotte, NC
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expPersistent Systems is a company focused on digital transformation and enterprise architecture. They are seeking a Solution Architect – ServiceNow to design comprehensive ServiceNow solutions that align with business strategies and technical architecture, ensuring scalability and security while delivering measurable business value.
Embedded SoftwareCloud ComputingBig DataSoftwareAnalyticsEmbedded SystemsProduct DesignSecurity
Responsibilities
End to End Solution Architecture
Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
Translate business objectives and requirements into scalable and upgradesafe target architectures
Ensure alignment with enterprise architecture principles and ServiceNow product roadmap
Business & Process Alignment
Collaborate with Business Process Consultants to shape ToBe process designs, value streams, and service journeys
Guide customers on OOTBfirst and configuration driven approaches, balancing customization needs with maintainability
Map business outcomes to platform capabilities, KPIs, and experience level metrics (XLAs)
Technical & Platform Design Oversight
Partner with Platform Architects and Principal Technical Consultants to define:
Technical architecture and module boundaries
Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
Data and CMDB models
Security, RBAC, and compliance models
Review and approve highlevel design, functional design, and technical solution documents
Ensure performance, scalability, resilience, and security are built into design decisions
PreSales & Solutioning Leadership
Lead solution definition for complex opportunities, including approach, scope, architecture, and estimates
Participate in RFP responses, solution presentations, and executive discussions
Develop solution blueprints, reference architectures, and accelerators
Support deal qualification by identifying risks, dependencies, and assumptions
Delivery Assurance & Governance
Provide architectural oversight during delivery to ensure adherence to approved solution designs
Act as escalation point for complex design tradeoffs, integration challenges, and scope changes
Validate demos, UAT readiness, and golive decisions from a solution perspective
Ensure consistent design quality across multiple workstreams and vendors
Platform Evolution & Innovation
Define solution roadmaps aligned to ServiceNow releases and emerging capabilities
Encourage adoption of advanced features such as:
AI Search and Virtual Agent
Performance Analytics and XLAs
Automation Engine and GenAI–driven workflows
Drive continuous improvement by identifying opportunities for optimization, consolidation, and modernization
Stakeholder & Executive Engagement
Act as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders
Lead architecture workshops and design governance forums
Clearly communicate solution tradeoffs, risks, and value outcomes to executive audiences
Mentorship & Practice Contribution
Mentor Solution Architects, Platform Architects, and senior consultants
Contribute to practice standards, methodologies, and best practice assets
Support CoE initiatives and knowledge sharing across programs
Qualification
Required
ServiceNow Solution Architecture
ITIL
8+ years of experience in ServiceNow solution architecture or enterprise application consulting
Strong cross domain experience with ServiceNow modules and integrations
Deep understanding of ITIL v4, enterprise service management, and digital workflows
Experience leading large, multi domain, global ServiceNow programs
Mandatory Certification(s): CSA, 2 CIS (any streams), Advanced domain certs (e.g., ITOM Pro), CAD, CTA or CMA
Benefits
Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Company
Persistent Systems
Persistent Systems offers software product concept and design, performance engineering, quality assurance, and other professional services.
10001+ employees
H1B Sponsorship
Persistent Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (840)
2023 (475)
2022 (308)
2021 (285)
2020 (397)
Funding
Current Stage
Public CompanyTotal Funding
$18.8MKey Investors
Gabriel Venture Partners,Norwest
2010-04-06IPO
2005-12-09Series A· $18.8M
Leadership Team
Sandeep Kalra
CEO & Executive Director
Praveen Bhadada
Chief of Staff
Recent News
Livemint.com
2026-02-12
2026-02-05
Company data provided by crunchbase