SPS Commerce · 9 hours ago
Associate Technical Support Engineer
Minneapolis, MN
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $75K/yrSPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. They are seeking an Associate Technical Support Engineer to provide product support, troubleshoot issues, and collaborate with internal teams to ensure customer satisfaction.
SaaSSoftwareInformation TechnologyInformation Services
No H1B
Responsibilities
Provide product and technical support to customers through multiple communication channels
Assess, troubleshoot, and resolve basic product and system issues in a timely manner
Use internal tools to investigate system behavior, monitor updates, and support account administration
Document customer interactions, findings, and resolution steps clearly and accurately
Collaborate with teammates and cross-functional partners to escalate and resolve issues as needed
Communicate proactively with customers to provide updates and ensure issues are resolved
Qualification
Required
Bachelor's degree in a relevant field or equivalent work experience
Strong interest in technical support and learning new technologies
Problem-solving and critical-thinking skills
Clear written and verbal communication skills
Ability to adapt to shifting priorities in a fast-paced environment
Willingness to learn from experienced teammates and mentors
Preferred
Exposure to SaaS customer support or technical support environments
Familiarity with customer support or ticketing tools such as Salesforce, Atlassian, or similar platforms
Basic understanding of supply chain concepts, XML, or EDI formats (X12, EDIFACT)
Familiarity with data transmission methods such as FTP, AS2, or VAN
Exposure to ERP systems such as NetSuite, QuickBooks, or Acumatica
Benefits
Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Company
SPS Commerce
SPS Commerce is a provider of cloud-based supply chain management services.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$50.5MKey Investors
Anson FundsRC CapitalCID Equity Partners
2025-12-09Post Ipo Equity
2010-04-22IPO
2007-05-09Series Unknown· $7.5M
Leadership Team
Chad Collins
Chief Executive Officer
Eduardo Rosini
Chief Commercial Officer
Recent News
TradingView
2026-02-12
Digital Commerce 360
2026-02-11
Business Wire
2026-02-10
Company data provided by crunchbase