City of Redmond, WA · 14 hours ago
Customer Experience Program Assistant
Redmond, WA
Part-time
Onsite
Entry Level
2+ years expThe City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. In this role, you will represent the city as a Customer Experience Program Assistant, providing exceptional service and administrative support to the Parks and Recreation Department.
Government Administration
Responsibilities
Provide excellent customer experience in person, on the phone, and through email for multiple lines of City business
Interact daily with the public and City staff
Provide administrative support to Customer Experience programs—cashiering, supplemental onboarding, QAlert
Assist with various customer service issues, such as general questions, cashiering, enrollment assistance, etc
Partner with and assist program coordinators to ensure success of the program
Provide recommendations for improvement to Customer Experience programs
Monitor, track, and maintain metrics and analytics relevant to programs
Utilize and maintain computer programs and systems to input, track and communicate program data/details as well as prepare documents and run reports as requested
Provide technical assistance to others regarding reporting updates/changes
Assist with special programs and events as needed
Order supplies and track inventories as requested
Other duties as assigned
Qualification
Required
Two years' experience in program or administrative and office support
High school diploma or equivalent
Or equivalent combination of education, experience and training that provides the required knowledge, skills and abilities
Valid First Aid & CPR certifications (must be obtained within 6 months of hire)
Company
City of Redmond, WA
The City of Redmond is a vibrant suburban community located on the Eastside of Lake Washington, just minutes from Seattle.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Marsh
Deputy Chief Information Officer
Jamie Capp, PHR, SHRM-CP
Sr. Human Resource Business Partner
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