Peraton · 1 day ago
Technical Customer Support Representative
Clinton, TN
Full-time
Onsite
Entry, Mid Level
$24.86/hr - $24.86/hr
2+ years expPeraton is a next-generation national security company that delivers trusted solutions and technologies to protect the nation and its allies. They are seeking a Technical Customer Support Representative to provide IT support for the Department of Homeland Security's Transportation Security Administration, acting as the first point of contact for staff needing assistance with IT-related issues.
RoboticsInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical support for software, hardware, and network issues via phone, email, and social media tools
Walk users through solutions using remote diagnostic techniques and clear, step-by-step communication
Review and prioritizing support requests, troubleshooting technical issues, and escalating complex cases as needed
Support users with requests for information and providing guidance on IT systems and databases
Maintain network records and assisting with documentation, diagrams, and basic system configurations
Collaborate with cross-functional technical teams to resolve service interruptions and improve performance
Qualification
Required
High School diploma/equivalent and 2-4 years experience
U.S. Citizenship required. Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance
Technical Customer Support experience
Experience supporting Office 365 and common IT platforms
Ability to troubleshoot technical issues
Strong writing and communication skills
Problem-solving ability to diagnose and resolve basic technical issues
Ability to work rotating shifts as needed
Preferred
Relevant DHS focused experience
Possess attention to detail and follow-through
High level of professionalism and ability to maintain confidentiality
Demonstrates eagerness to learn and flexible with the ability to multi-task
Detail-oriented, reliable, and organized with the ability to multi-task effectively
Professionalism, discretion, and a commitment to maintaining confidentiality
Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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