Clue Insights · 8 hours ago
Technical Support Engineer | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
United States
Full-time
Remote
Mid Level
$50K/yr - $70K/yrClue Insights is a fast-growing, profitable SaaS construction technology company targeting the $2 trillion heavy construction industry. They are seeking a highly skilled Technical Support Engineer to provide exceptional email and phone support, ensuring a smooth and efficient experience for professionals using their platform.
ConstructionSaaSAppsMobile
Responsibilities
Provide expert technical support to Clue’s customers in the heavy construction industry, troubleshooting issues and ensuring a seamless user experience
Diagnose and resolve software-related issues, escalating complex cases to the appropriate internal teams while maintaining clear communication with customers
Develop deep expertise in Clue’s equipment management platform, assisting customers with system navigation, integrations, and best practices
Maintain accurate support records, create knowledge base articles, and relay customer feedback to improve the platform
Work closely with Clue’s engineering and customer success teams to enhance troubleshooting processes and improve overall customer satisfaction
Qualification
Required
Daily user of modern AI tools for real work. Uses AI to write, analyze, research, automate, and solve problems. Stays current with new tools and actively upgrades their workflow as better AI tools appear
Excellent English communication skills, both by email (90% of communications) and phone (10% of communications)
Experience supporting or working with telematics, GPS, ERP, or maintenance systems such as Caterpillar VisionLink, HCSS, B2W, Viewpoint Vista, or Oracle JDE in a heavy construction environment
Strong troubleshooting abilities with SQL knowledge and proficiency in spreadsheets
Background in providing high-quality technical support with a problem-solving mindset
Ability to clearly explain technical concepts to non-technical users while maintaining professionalism and empathy
Comfortable working cross-functionally to resolve customer issues and enhance the overall support experience
Benefits
Full healthcare coverage
100% match on 401k contributions up to 8%
100% remote role
Opportunities for development and advancement
Company
Clue Insights
Revolutionizing the construction industry with smart fleet telematics
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Oded Ran
Co-Founder and CEO
Recent News
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