Apartment Life · 12 hours ago
Program Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
2+ years expApartment Life is seeking a Program Director to create and lead an excellent experience for coordinators and clients. This role involves hiring and leading coordinators, ensuring program excellence, and fostering strong client relationships.
Non ProfitSocial MediaReal EstateSocial
Responsibilities
Create and lead an excellent Apartment Life experience for coordinators and clients
Hire and lead coordinators
Champion program excellence
Ensure clients understand and experience the value of AL programs
Conduct interviews to ensure coordinators have the calling and character needed to serve with Apartment Life
Partner with Talent Acquisition Specialists to ensure qualified coordinators are matched with a community
Gather administrative details and partner with the National Office through proactive communication and deadline management
Kick off the relationship and set expectations with the coordinator and community manager
Partner with the Divisional Trainer to ensure the coordinator receives quality and timely training
Play a key role in the first 90-day activities to ensure the coordinator is applying the training appropriately
Work closely with coordinators to coach and resource toward a missional living focus in their community
Ensure coordinators complete the services selected by the community with a high level of excellence
Meet monthly with coordinators to provide encouragement, coaching, resources, support and training
Meet monthly with each community manager to discuss program results and receive feedback
Proactively develop service recovery strategies and work with the coordinator to implement when clients are dissatisfied
Strategically review individual program results, and coach coordinator towards impact and goals
Create and communicate action plans for under-performance following Apartment Life’s development processes
Vision cast the need for more workers for the harvest so that coordinators can support their own transitions
Meet annually with community managers to review program performance and discuss the upcoming budget season
Support coordinators as clients cancel and explore transfer opportunities for them
Embrace and model Apartment Life's core values; reinforce core values with coordinators
Foster an environment in which core values can be 'lived out.'
View individual goals as part of the team's goals and strategy for recruiting, growth, people impact, client relationships, and operations
Use organic touch points with existing coordinators and clients to recruit new coordinators and doors for new mission fields
Ensure administration is consistent and effective; provide timely communication and meet deadlines
Qualification
Required
Bachelor's Degree preferred
2 to 5+ years of experience in ministry, leadership development or client account management experience preferred
Conduct interviews to ensure coordinators have the calling and character needed to serve with Apartment Life
Partner with Talent Acquisition Specialists to ensure qualified coordinators are matched with a community where they have the competency to provide excellent service and meet client expectations
Gather administrative details and partner with the National Office through proactive communication and deadline management to ensure the new program is setup correctly and on time
Kick off the relationship and set expectations with the coordinator and community manager
Partner with the Divisional Trainer to ensure the coordinator receives quality and timely training or their specific product and community
Play a key role in the first 90-day activities (planning calendars, attending the first event, writing recaps/reports, etc.) to ensure the coordinator is applying the training appropriately
Work closely with coordinators to coach and resource toward a missional living focus in their community & ensuring that communication points toward the mission of Apartment Life
Ensure coordinators complete the services selected by the community with a high level of excellence, including monitoring and approving various administrative requirements such as business, impact, and expense reports
Meet monthly, at a minimum, to provide encouragement, coaching, resources, support and training to the coordinators to maximize their ministry & business potential
Meet monthly, at a minimum, with each community manager to discuss program results and receive feedback
Proactively develop service recovery strategies and work with the coordinator to implement when clients are dissatisfied
Strategically review individual program results, and coach coordinator towards impact and goals
When needed, create and communicate action plans for under-performance following Apartment Life's development processes
Consistently vision casting the need for more workers for the harvest so that coordinators can support their own transitions
Have early conversations about a coordinator's upcoming agreement expiration to determine renewal or backfill needs
Meet annually with community managers to review program performance and discuss the upcoming budget season
Support coordinators as clients cancel and we explore transfer opportunities for them
Embrace and model Apartment Life's core values; reinforce core values with coordinators
Foster an environment in which core values can be 'lived out.'
View individual goals as part of the team's goals and strategy for recruiting, growth, people impact, client relationships, and operations
Use organic touch points with existing coordinators and clients to recruiting new coordinators and doors for new mission fields
Ensure administration is consistent and effective; provide timely communication and meet deadlines to promote overall success
Model Apartment Life's core values of Real, Caring, Playful Attitude and Businestry (blending ministry and business) and adhere to best practices
Collective performance of program led by the program director including meeting team goals, and program success indicated by satisfied clients and coordinators serving to full tenure
Communication skills (verbal/written)
Relationship management and customer service
Time-management
Professionalism
Technology/computer adaptability
Administrative excellence
Company
Apartment Life
Apartment Life is a non-profit organization that ensures that all residents are treated fairly, equally, and consistently.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sommer Clayman, CPA
Chief Financial Officer
Kelly Jones
COO
Recent News
2025-01-08
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