Smedley Group · 20 hours ago
Customer Experience Lead
Dallas, TX
Part-time
Onsite
Entry, Mid Level
2+ years expSmedley Group is a growing organisation in the motorsport business focused on delivering high-performance experiences. They are seeking a Customer Experience Lead to interact with customers, manage social media, and act as a community liaison to foster relationships and improve offerings.
Artificial Intelligence (AI)Digital MediaConsultingBig DataSoftwareSportsAnalyticsData VisualizationMotorsportsSimulation
Responsibilities
Customer Support: Interact with all new and existing US customer leads in HubSpot, handling objections and providing comprehensive information about our offering to support purchasing decisions
Local social media management: Support the global team on posting 1 time a week with a US specific post regarding FKL
Community liaison: Act as a local ambassador, fostering strong relationships with potential customers and addressing customer needs
Feedback to global: Provide actionable insights and feedback to help us continually improve our offering
Qualification
Required
Two years experience in a customer facing role
Able to manage customer expectations
Experience in answering online queries via Social Media and/or Email
Ambitious and driven with strong written, listening and verbal communication skills
Able to work well under pressure
Company
Smedley Group
Smedley Group applies Formula 1–inspired technology and consulting to improve performance, operations, and fan-facing motorsport products.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase