TEKsystems · 20 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a detail‑oriented and customer‑focused Customer Service / Inside Sales Specialist. The role involves assisting customers with scheduling pest and rodent inspections in a high‑volume call center environment.
Information Technology
Responsibilities
Handle 80–100 inbound calls per day with professionalism and accuracy
Place outbound follow‑up calls as needed to complete appointment scheduling
Schedule pest and rodent inspection appointments (no quotes provided over the phone)
Meet performance goals, including lead conversion and appointment bookings
Recommend products and services based on customer needs
Clearly communicate product features, service expectations, and next steps
Maintain accurate notes and customer information within internal systems
Apply strong communication and conflict‑resolution skills to overcome objections
Support customer retention by delivering a great experience on each call
Qualification
Required
1+ year call center experience required (customer service; sales is a plus)
Strong communication, customer service, and data entry skills
High attention to detail and comfort working in a structured, metric‑driven environment
Must be available for all training sessions — no missed time permitted during the first 3 weeks
Preferred
Experience with upselling, retention, or objection handling preferred
High school diploma or GED preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase