CBTS · 5 hours ago
Datacenter Operations Specialist
Greater Jackson, MI Area
Full-time
Onsite
Entry, Mid Level
$28/hr - $32/hr
1+ years expCBTS is searching for a Network Operations Center analyst to provide critical support and maintenance to their cloud, colocation, and telecom customers. The role involves troubleshooting advanced network issues and coordinating with vendors and engineering staff to ensure network stability.
Cloud ComputingConsultingInformation TechnologyCloud InfrastructureService Industry
No H1B
Hiring Manager
Jason P.
Responsibilities
Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization
Undertake data network fault investigations in network environments using information from multiple sources
Secure network systems by establishing and enforcing policies, defining and monitoring access
To handle infrastructure activation/installation/upgrade calls
Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation
Coordinate with vendors and update customer regarding network maintenances
Speak to customers via email and phone for requirements capture/update. Proper update notes to customer within given timeline
Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the SLAs in-place and internal policies
Coordinate with vendor Service Managers proactively to maintain the network stability
The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks
SolarWinds: Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s)
Qualification
Required
2 years of similar experience or Network+/Cisco CCNA certifications
Cisco Certified Network Associate (CCNA – Minimum)
Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
A solid understanding of the OSI or TCP/IP model
A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP
Excellent cross-team collaboration, technical skills, and clear communications are required
Experience / knowledge on tools like SolarWinds, WhatsUp Gold etc
Preferred
Minimum of 1.5+ years of data center or Infrastructure (Firewalls, Routers, Switches, Cabling) comparable technology experience
Bachelor's or Master's degree in a related field
Knowledge of MPLS, LDP, and VRFs strongly desired
Good knowledge on SolarWinds tools NPM, NCM and NPM is a plus
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
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