TEKsystems · 5 hours ago
Desktop Support Technician
New Galilee, PA
Full-time
Onsite
Senior Level
$25/hr - $30/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a customer-focused Desktop Support Technician. This role involves delivering hands-on and remote Tier 1–2 technical support, primarily in a Microsoft 365 environment, to assist end users across Windows devices and Microsoft cloud services.
Information Technology
Responsibilities
Provide Tier 1–2 end user support in person, by phone, and remotely
Manage incidents and service requests through the ticketing system; prioritize, document, and escalate issues as appropriate
Deliver professional, customer-focused support to users with varying technical skill levels
Support Microsoft 365 applications and services, including:
Outlook / Exchange Online (profile issues, authentication, add-ins, connectivity)
SharePoint / OneDrive (sync issues, basic permissions, troubleshooting)
Microsoft Teams (client- and device-level troubleshooting
Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune
Enroll devices and apply configuration profiles, compliance policies, and applications
Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures
Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds
IOS device support
Support user sign-in experiences, including:
Windows Hello for Business
MFA-related authentication issues
Basic account and access troubleshooting
Provide occasional support for jobsite or field office setups, including:
Network connectivity and peripheral troubleshooting
Conference room and AV support
Transporting IT equipment when required
Qualification
Required
5 years of experience in desktop support, help desk, or End User Computing (EUC) roles
Strong troubleshooting skills with Windows 10/11
Strong troubleshooting skills with Microsoft 365 Apps
Strong troubleshooting skills with common endpoint hardware (laptops, docks, monitors, printers)
Working knowledge of Microsoft 365, especially Outlook/Exchange Online and SharePoint/OneDrive
Working knowledge of Microsoft Intune device enrollment, configuration, and application deployment basics
Working knowledge of Windows Autopilot provisioning concepts and troubleshooting
Excellent customer service, communication, and documentation skills
Ability to manage multiple tickets and tasks with strong follow-through in a dynamic environment
Preferred
Provide Tier 1–2 end user support in person, by phone, and remotely
Manage incidents and service requests through the ticketing system; prioritize, document, and escalate issues as appropriate
Deliver professional, customer-focused support to users with varying technical skill levels
Support Microsoft 365 applications and services, including Outlook / Exchange Online (profile issues, authentication, add-ins, connectivity)
Support Microsoft 365 applications and services, including SharePoint / OneDrive (sync issues, basic permissions, troubleshooting)
Support Microsoft 365 applications and services, including Microsoft Teams (client- and device-level troubleshooting)
Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune
Enroll devices and apply configuration profiles, compliance policies, and applications
Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures
Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds
iOS device support
Support user sign-in experiences, including Windows Hello for Business
Support user sign-in experiences, including MFA-related authentication issues
Support user sign-in experiences, including basic account and access troubleshooting
Provide occasional support for jobsite or field office setups, including network connectivity and peripheral troubleshooting
Provide occasional support for jobsite or field office setups, including conference room and AV support
Provide occasional support for jobsite or field office setups, including transporting IT equipment when required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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