Microsoft · 20 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$68K/yr - $138K/yr
1+ years expMicrosoft is a global leader in technology and innovation, and they are seeking a Technical Support Engineer to join their Customer Experience and Success organization. The role involves troubleshooting and resolving customer technical issues, contributing to process improvements, and collaborating with cross-functional teams to enhance customer satisfaction.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingCyber SecuritySoftwareProfessional ServicesInformation TechnologyAgentic AIApplication Performance ManagementBusiness DevelopmentDevOpsInformation ServicesManagement Information SystemsNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
Identifies potential defects and escalates to more senior engineers to resolve
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
Performs in-depth product troubleshooting and remediation when needed
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
Experience on how to enroll Windows(Autopilot), MAC, iOS and Android devices from Intune, setting up basic policies
Experience or Knowledge in managing and protecting organizational devices, including iOS, Windows, and Android platforms. This includes configuring device security, compliance policies, and access rights
Experience or Knowledge in assigning, managing, and protecting apps within an organization. This includes configuring apps, protecting app data, managing app policy assignments, and implementing app security rules. Troubleshooting in this area is a desired skill
Experience or Knowledge of ensuring organizational devices and apps comply with security policies and regulations. This includes setting up compliance policies, conditional access, and endpoint security
Experience or Knowledge in integrating Intune with other Microsoft services such as Microsoft Endpoint Configuration Manager, EntraID
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport
Preferred
Microsoft Technology Certifications
Demonstrated ability to manage and secure organizational devices across iOS, Windows, and Android platforms. Experience configuring device security settings, compliance policies, and access controls
Skilled in deploying, managing, and securing applications within an enterprise environment. Includes configuring app protection policies, managing app assignments, and enforcing app-level security rules
Strong understanding of compliance frameworks and security best practices. Experience implementing conditional access, endpoint protection, and compliance policies to meet regulatory and organizational standards
Familiarity with integrating Intune with Microsoft Endpoint Manager, Configuration Manager, and ServiceNow to support a unified IT management strategy
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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