American Express · 8 hours ago
Senior Manager - Generative & Agentic AI
New York, United States
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
5+ years expAmerican Express is a company with a rich history of innovation and a commitment to supporting its customers and colleagues. They are seeking an experienced product manager to lead the development of generative and agentic AI products, focusing on enhancing customer-facing solutions through collaboration with engineering and design teams.
TravelFinancePaymentsCredit CardsFinancial Services
No H1B
Responsibilities
Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions, balancing long-term vision with immediate business priorities
Lead the end-to-end development of generative and agentic AI products, managing a dedicated scrum team and partnering closely with enterprise stakeholders and cross-functional teams to develop products in accordance with enterprise standards
Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics
Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement
Support the configuration and deployment of LLMs and agentic AI workflows, ensuring they meet business requirements and provide accurate, high-quality responses and actions
Define and track metrics for LLM effectiveness, agentic system behavior, reasoning performance, model drift, hallucination rates, and user satisfaction, and make data-backed decisions to optimize outcomes
Partner with engineering and architecture teams to ensure appropriate model governance, compliance, and risk mitigation strategies for AI-enabled products
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Business, or a related field
5+ years of product management experience in a highly regulated environment
Proven ability to drive 0–1 product development, translating emerging AI capabilities into viable, scalable customer-facing solutions
Hands-on expertise with LLMs, including prompt engineering, fine-tuning approaches, evaluation methodologies, RAG, and agentic AI concepts such as planning, tool orchestration, memory, and multi-step execution framework
Experience working with cross-functional teams in an Agile development environment
Exceptional communication, documentation and stakeholder management skills
A passion for AI, product experimentation, and the future of digital customer experiences
Preferred
Masters degree preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-02-11
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