Microsoft · 7 hours ago
Technical Support Engineering M4
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $170K/yr
5+ years expMicrosoft is a global leader in technology and innovation, and they are seeking a Senior Support Engineering Manager to lead a team of technical support engineers. The role involves managing customer relationships, driving product improvements, and ensuring the team has the necessary technical skills to support Microsoft products.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingCyber SecuritySoftwareProfessional ServicesInformation TechnologyAgentic AIApplication Performance ManagementBusiness DevelopmentDevOpsInformation ServicesManagement Information SystemsNetwork Security
Responsibilities
Lead, coach, and develop a team of technical support engineers and product experts
Drive accountability, performance management, and talent development
Attract, retain, and grow top technical talent through effective leadership practices
Own the customer relationship for Technical Support engagements
Act as an escalation point for complex or high-impact customer issues
Remove operational and technical roadblocks to enable timely issue resolution
Ensure the team maintains the technical skills required to support Microsoft products
Identify skills gaps and drive readiness plans through training and mentoring
Ensure the team understands and participates in the product feedback lifecycle
Participate in case triage and operational review meetings
Leverage data and automation to improve support efficiency and quality
Establish engagement strategies to collaborate effectively across engineering, product, and support teams
Use data insights to influence decision-making and improve customer outcomes
Personally contributes to data analysis and reporting efforts in support of support operations and business reviews
Designs, builds, and maintains Power BI dashboards and reports
Uses SQL and ETL processes to integrate data from multiple systems
Performs data validation, reconciliation, and statistical analysis to ensure reporting accuracy
Leverages insights from data to drive operational improvements and leadership decisions
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience + OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
1+ year(s) of experience of managing people
Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role
Preferred
Experience with data analytics, reporting, or engineering program management
Hands‑on experience creating Power BI reports and dashboards
Proficiency with Power BI, SQL, and ETL processes
Ability to mine data to extract insights, identify patterns, and analyze trends
Experience blending and reconciling data from multiple systems to prepare accurate reports
Experience producing monthly and ad‑hoc reporting for operational and business needs
Ability to perform statistical analysis of data and monitor data quality
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase