Santander Bank, N.A. · 13 hours ago
Sr. Associate, Retail Design and Experience
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $155K/yr
9+ years expSantander Bank, N.A. is a global leader in financial services, evolving into a technology-driven organization. As a Senior Associate in Retail Design and Experience, you will shape and execute the retail experience strategy across the U.S. branch network, supporting the development of new formats and renovations to ensure a customer-centered approach.
FinanceBankingFinancial Services
Responsibilities
Support end-to-end execution of retail experience and format initiatives across the physical network
Support design development and implementation for new builds and renovations
Maintain visibility into project scope, timelines, risks, decisions, and dependencies
Ensure retail formats and customer journeys are consistently implemented across markets
Support space design, finish standards, furniture selection, and customer experience consistency
Maintain and evolve design standards, playbooks, prototypes, and implementation guidance
Review design packages for alignment to brand, experience standards, and operational requirements
Contribute to continuous improvement of design standards based on pilot learnings and rollout feedback
Coordinate with architecture/design firms, agencies, and contractors to ensure high-quality deliverables
Support vendor meeting cadence, documentation, follow-ups, and decision tracking
Ensure design quality, consistency, and completeness across projects
Partner with Network Planning, Real Estate/Delivery, Construction, Marketing, and Operations
Translate experience strategy into buildable solutions meeting cost, schedule, and implementation needs
Drive alignment and progress across a matrixed organization
Create executive-ready presentations to communicate concepts, progress, and recommendations
Compile and communicate information aligned to governance processes
Conduct research and benchmarking on retail experience trends and digital + physical integration
Qualification
Required
Bachelor's degree in Architecture or Interior Design (or equivalent experience)
9+ years of relevant experience in financial services, retail, luxury retail, hospitality, or multi-site commercial design environments
Ability to read and review architectural construction drawings and design documentation
Strong project management and organizational skills with attention to detail
Strong communication skills (visual, verbal, written) with ability to clearly convey design intent
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
Ability to collaborate across local and global teams and influence without direct authority
Demonstrated ownership, urgency, and accountability, with sound judgment on escalation
Preferred
Experience working with an in-house design team, financial services firm preferred
Strong background in AutoCAD and Adobe Creative Suite (Illustrator/Photoshop); basic 3D modeling/rendering a plus
Knowledge of finish and furniture vendors and experience supporting multi-site rollout programs
Strong knowledge of building codes and ADA compliance
Experience at the intersection of digital and physical customer experience
Experience within complex global organizations and cross-functional delivery models
Benefits
Fair and competitive rewards package
Benefits are designed to support you, your family and your well-being
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
- -
CEO
Anh D.
Santander Bank T&O COO
Recent News
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