Microsoft · 4 hours ago
Solution Architect
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$101K/yr - $199K/yr
3+ years expMicrosoft is a company where innovators converge to collaborate and envision transformative possibilities. They are seeking a Solution Architect to join the Dynamics 365 Customer Experience and Growth team, responsible for collaborating with strategic customers, shaping growth strategies, and supporting the adoption of AI solutions using Microsoft Copilot Studio.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingCyber SecuritySoftwareProfessional ServicesInformation TechnologyAgentic AIApplication Performance ManagementBusiness DevelopmentDevOpsInformation ServicesManagement Information SystemsNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive product and AI agent adoption
Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues
Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value
Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production
Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary
Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion
Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
2+ years of customer-facing experience
Preferred
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 5+ years experience in technical program/product management, coding, software development/delivery work or internship experience OR equivalent experience
3+ years of customer-facing experience
3 years of demonstrated hands-on work experience in Generative and Agentic AI, software development or software delivery business
Hands-on with Microsoft Dynamics 365 Solutions and Copilot Studio (Although not mandatory) technologies and areas: Dynamics 365 CE, Dataverse, Microsoft Copilot Studio (MCS)/ Power Virtual Agents/AI Builder, Axure AI Bot Service, Power Platform governance, security, and administration, Power Platform Application Lifecycle Management, Power Platform no-code, low-code, and pro-dev extensibility patterns, Integration with other Azure AI solutions (Azure OpenAI, Azure AI Foundry, Azure AI Search, etc.) OR relevant technologies from conversational AI or AI agent competitor platforms
OR Core application, conversational and autonomous AI platform development and solution architecture experience with relevant competitor technologies/platforms
Excellent communication and presentation skills
Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects)
Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations
Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance
Strong leadership acumen, with ability to drive results by influencing without authority
Team player with a demonstrated habit of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
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2026-01-16
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