ReFiBuy.ai · 13 hours ago
Solutions Engineer
Raleigh, NC
Full-time
Onsite
Mid Level
3+ years expReFiBuy.ai is a company specializing in Agentic Commerce Optimization, and they are seeking a Solutions Engineer to enhance their pre-sales and customer onboarding processes. The role involves collaborating with sales teams, leading technical onboarding, and influencing product development through customer feedback.
Retail
Hiring Manager
Scot Wingo
Responsibilities
Partner with the sales team throughout the pre-sales cycle to evaluate prospect needs and demonstrate how the Commerce Intelligence Engine solves their business challenges
Conduct product demonstrations and technical deep-dives for prospective brands and retailers
Respond to RFPs and technical questionnaires
Build trusted advisor relationships with technical and business stakeholders at prospect organizations
Lead technical onboarding for new customers implementing the Commerce Intelligence Engine
Design and execute implementation plans that ensure successful product adoption
Provide technical guidance and best practices to customers during the setup and integration phases
Troubleshoot technical issues and coordinate with internal teams for resolution
Ensure customers realize value quickly and effectively from our platform
Serve as the voice of the customer by gathering feedback from prospects and customers
Collaborate closely with Product leadership to communicate market needs and influence the product roadmap
Translate customer requirements into actionable product capabilities and feature requests
Identify patterns in customer feedback to recommend strategic product enhancements
Contribute to product documentation and internal knowledge bases
Qualification
Required
3+ years of experience in a Solutions Engineering, Sales Engineering, or Technical Consulting role
Proven track record supporting B2B software sales, pre-sales, and/or client success, particularly e-commerce SaaS sector
Strong technical aptitude with ability to quickly learn complex software platforms
Excellent communication skills with ability to explain technical concepts to both technical and non-technical audiences
Experience conducting product demonstrations and presentations to diverse stakeholder groups
Customer-focused mindset with strong problem-solving abilities
Ability to manage multiple projects and priorities simultaneously
Preferred
Background working with brands, retailers, or in the e-commerce ecosystem
Familiarity with data integration, APIs, and common retail technology stacks
Experience influencing product strategy based on customer insights
Bachelor's degree in Computer Science, Engineering, Business, or related field
Benefits
Competitive compensation and benefits package
Company
ReFiBuy.ai
AI is transforming commerce faster than any channel shift in history. But the consumer journey is the same: Research → Find → Buy.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase