JPMorganChase · 20 hours ago
Swap Middle Office Client Service Analyst
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $87K/yrJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Client Service Swap Middle Office member, you will provide exceptional customer service and support, addressing complex client inquiries and processing transactions while identifying opportunities for improvements in operational efficiency.
FinanceBankingAsset ManagementFinancial Services
Responsibilities
Understand and manage risk & controls related to the life cycle of equity swaps
Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact
Qualification
Required
Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting
Strong sense of urgency for time sensitive trade breaks, cashflow settlements, financing breaks and dividend queries
Ability to communicate exceptionally with high pressure internal stakeholders in Front Office Sales & Trading as well as external sensitive clients
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency
Preferred
Proficient in Microsoft Excel, ability to reconcile large sets of data, vlookup, pivot tables
Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency
Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-02-13
2026-02-12
2026-02-12
Company data provided by crunchbase