New York Compensation Insurance Rating Board · 1 day ago
Network Tech II / Desktop Support
New York, NY
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $100K/yr
5+ years expThe New York Compensation Insurance Rating Board (NYCIRB) is a non-profit organization that serves the workers’ compensation industry in New York. The Network Tech II will support the development, maintenance, and end-to-end support of network servers and desktop/laptop computers, ensuring efficient operation and user support.
Non ProfitFinanceProperty & Casualty InsuranceInsurance
Responsibilities
Support of all network servers, switches, workstations and printers including installation and upgrades. End user support of applications including but not limited to Windows operating system, Microsoft 365, Adobe products, and other various software, utilities, and applications
Resolve technical issues in a timely manner and solve problems by adapting previous solutions to fit new conditions
Accurately and completely document problems and solutions on case notes
Manage back-up and recovery of data and systems
Manage and maintain the Windows and VMware ESX server farm
Assist in maintaining department records pertaining to all hardware, software, networks and service agreements
Assist with project efforts and overall infrastructure enhancements to meet company goals and objectives
Work with 3rd party vendor support to implement upgrades and fixes
Maintain asset inventory, network diagrams and other related and relevant records
Provide instruction and relevant training to end-users in the use of technology
Role may require occasional planned and emergency off-hour support
Other duties as assigned and deemed necessary by management
Qualification
Required
5+ years of related work experience
Experience in installing, updating and maintaining OTC and custom software
Working knowledge of Microsoft 365 and Office
Ability to install, upgrade and manage MS-window servers
Practical knowledge of Active Directory, TCP/IP Networking, DNS, DHSP, RAS/VPN, VMware
Experience and practical knowledge of backup/restore solutions
Experience with software diagnostics, configuration and installation in the area of Microsoft Windows, Microsoft Office Suites
Excellent written and verbal communication, analytical and troubleshooting skills
In-depth knowledge of end user desktop issues in areas ranging from desktop support, e-mail, Remote Support tools, application support, web technologies, videoconferencing and IT security
Infrastructure knowledge including SANs, switches and wireless networking
Exceptional customer service and communication skills
Time management and organizational skills
Ability to write processes and understand technical documentation
Ability to work with a wide variety of end users at all levels of the company
BA/BS in Information Technology field or Business Analysis
Or BA/BS in any field combined with relevant experience in the field
Preferred
Any of the following certifications or equivalent hands-on experience is an advantage: Checkpoint and / or Cisco certification, Microsoft Certified System Expert (MCSE) or A+ certification in Desktop Infrastructure, Server Infrastructure
Company
New York Compensation Insurance Rating Board
New York Compensation Insurance Rating Board is a consulting agency that summarizes data information & develops an adequate rate structure.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mitchell Tenzer
Chief Information Officer | Vice President of Information Technology
Company data provided by crunchbase