TEKsystems · 7 hours ago
ServiceNow Developer
Fort George G. Meade, MD
Full-time
Hybrid
Senior Level
$50/hr - $90/hr
6+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Sr. ServiceNow Developer to perform configuration, development, support, and maintenance of the ServiceNow implementation. The role involves working with stakeholders to deliver digital transformation solutions and supporting various ITIL processes.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
Coordinate and support application and platform upgrades
Assist with design, creation and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
Developing, configuring, and customizing the ServiceNow platform to fit business requirements
Troubleshoot and resolve problems
Orchestrate and automate tasks
Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment
Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members
Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development
Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support
Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation
Support data migration as needed
Design and implement solutions following established Configuration Management policies and standards
Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained
Works with and mentors junior developers to guide and coach them throughout each project
Qualification
Required
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily
At a minimum, a Secret clearance is required upon the start of employment
Within 14 days following the start date the employee must obtain their Security + certification
Requires a US Citizenship
Hold an active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)
Must hold an active DoD Secret clearance
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
Bachelor's Degree with 8 – 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable
At least 6 years of experience with the design, development, and support of technology infrastructure
At least 4 years of ServiceNow development
Experience with ServiceNow upgrades
The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks
Ability to multi-task and self-assign work in a fast-paced environment
Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership
Candidate shall have the ability to develop and present management level briefings
Demonstrate potential and willingness to learn and adapt to rapid changes in technology
Willing to assist and train junior developers
Preferred
ServiceNow Certified Application Developer
Experience or familiarity with Agile development and testing methodology
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc
Experience with JIRA, Git and Confluence
Understanding of ITIL foundation or ITIL certified
AWS cloud and ServiceNow certifications
Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Experience working with large software systems including hardware integration and test
Experience working with multi-disciplinary technical development teams
Experience using SAFe as the agile development methodology
Experience moving from a legacy application to a new application
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team
Experience using Kanban to improve flow on support teams
Experience with DevOps/DevSecOps and CI/CD implementation
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
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