Solari, Inc. · 4 hours ago
211 Program Specialist I
United States
Full-time
Remote
New Grad, Entry Level
0+ years expSolari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma, and Colorado. The 211 Program Specialist responds to community calls, identifies needs, and provides resources while ensuring successful connections through Virtual Case Management.
Non ProfitFamily & CareFamilyFunding Platform
Responsibilities
Deliver high-quality, confidential, phone-based information, referral, and advocacy services for health and social needs across multiple lines of business under the 211 umbrella. This involves identifying the callers' needs, developing a plan, and connecting them to appropriate community resources, as well as following up with callers and community partners to ensure successful outcomes
Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting
Accurately document all customer interactions using web-based computer software systems
Always utilize recognized professional & agency standards. Maintain professionalism and confidentiality in working with sensitive client information
Demonstrates an understanding of social services and community resources in Arizona
Adhere to the 211 call center policy and procedures
Perform other duties as assigned
Qualification
Required
Applicants must live in Arizona
Deliver high-quality, confidential, phone-based information, referral, and advocacy services for health and social needs across multiple lines of business under the 211 umbrella
Identify the callers' needs, develop a plan, and connect them to appropriate community resources
Follow up with callers and community partners to ensure successful outcomes
Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting
Accurately document all customer interactions using web-based computer software systems
Utilize recognized professional & agency standards
Maintain professionalism and confidentiality in working with sensitive client information
Demonstrate an understanding of social services and community resources in Arizona
Adhere to the 211 call center policy and procedures
Perform other duties as assigned
Critical thinking; effective decision making
Strong organizational and effective communication and interpersonal skills
Excellent customer service skills
Effective listening skills
Strong knowledge of resources and systems with emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc
Technology skills: Microsoft Office Suite, social media navigation, and Electronic Health Records (EHR)
Ability to act professionally and maintain appropriate boundaries with clients and staff
Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled
Ability to consistently demonstrate compassion and meet people with compassion
Effort, every interaction deserves my best effort
Ownership, which drives the company's success
Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth
0-2 years of experience in the field: health and human services, public health, or healthcare
GED/High School Diploma
Wireless (Wi-Fi) connections are not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better)
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Exposure to noise typical with office operations
Ability to hear and speak
Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency
Preferred
Bilingual Spanish is preferred
Call Center experience is highly desirable and preferred
Benefits
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member
Company
Solari, Inc.
Solari Crisis & Human Services is an award-winning, non-profit organization dedicated to helping individuals through a continuum of crisis and human services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Matenaer
Chief Financial Officer
Andrew Erwin
Chief Operating Officer
Recent News
2025-11-10
Company data provided by crunchbase