Amtex Systems Inc · 13 hours ago
Lead Desktop Support Technician - Mobile
NYC Metro Area
Contract
Onsite
Senior LevelAmtex Systems Inc is seeking a Lead Mobile Desktop Technician to provide on-site support across various client locations. The role involves addressing IT vulnerabilities, supporting device compliance, and ensuring high standards of customer service while managing a team of technicians.
Enterprise SoftwareSoftwareRoboticsInformation TechnologyCRM
Responsibilities
Travel between CLIENT’s 37 office locations, delivering on-site remediation and support
Develop solutions and plans for updating CLIENT IT devices as directed
Address vulnerabilities and deficiencies affecting laptops, tablets and smartphones
Support remediation of zero-day vulnerabilities as identified by Cyber Command and CLIENT CISO
Resolve network reconnection issues, ensuring devices that have fallen out of compliance can rejoin the CLIENT network
Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance
Document and provide work activity reports as defined by CLIENT IT Management
Create technical documents as needed
Provide guidance to supervised staff regarding escalated issues
Develop schedules and staff assignment matrices for the team working in various boroughs
Escalate issues to CLIENT IT Management
Ensure customer service standards are maintained when the team is interacting with CLIENT staff
Perform additional technical tasks assigned to augment ongoing cyber remediation efforts. These activities will directly reduce open vulnerabilities, restore non-compliant devices, and safeguard CLIENT’s technology environment against escalating cyber threats
Qualification
Required
Travel between CLIENT's 37 office locations, delivering on-site remediation and support
Develop solutions and plans for updating CLIENT IT devices as directed
Address vulnerabilities and deficiencies affecting laptops, tablets and smartphones
Support remediation of zero-day vulnerabilities as identified by Cyber Command and CLIENT CISO
Resolve network reconnection issues, ensuring devices that have fallen out of compliance can rejoin the CLIENT network
Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance
Document and provide work activity reports as defined by CLIENT IT Management
Create technical documents as needed
Provide guidance to supervised staff regarding escalated issues
Develop schedules and staff assignment matrices for the team working in various boroughs
Escalate issues to CLIENT IT Management
Ensure customer service standards are maintained when the team is interacting with CLIENT staff
Perform additional technical tasks assigned to augment ongoing cyber remediation efforts
Company
Amtex Systems Inc
Founded in 1997, with headquarters on Wall Street, New York, Amtex operates across four continents, delivering digital solutions and technical expertise in software, BI, mobile apps, cybersecurity, and talent management.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Amtex Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (9)
Funding
Current Stage
Late StageLeadership Team
Amritesh Upadhyay
Associate global talent acquisition (Working with Direct client and Implementation partners)
Apoorv Jain
Client Partner
Recent News
2024-04-06
Company data provided by crunchbase