One Small Step, Inc. · 19 hours ago
Operations Manager (non-profit volunteer coordination/program management One Small Step, Inc.)
Gilbert, AZ
Part-time
Onsite
Entry, Mid Level
$19/hr - $19.25/hr
2+ years expOne Small Step, Inc. operates the Clothes Cabin clothing bank and Friends Resale Boutique in Gilbert, Arizona, serving families and individuals in need. They are seeking a people-first leader to oversee daily operations, grow community partnerships, and support fundraising efforts while ensuring a welcoming environment for clients and volunteers.
Non-profit Organizations
Hiring Manager
Amanda Nosbisch
Responsibilities
Supervise and coach the Volunteer Manager and Friends Boutique Manager as well as day-to-day volunteers
Develop and maintain partnerships with community organizations, donors, and event partners
Identify new partnership opportunities to expand our reach and the services available to clients
Represent the organization at community events
Problem-solve complex client situations that require management-level intervention
Support crisis intervention and ensure consistent, compassionate service delivery
Oversee daily operations of Clothes Cabin and Friends Resale Boutique
Monitor service statistics, inventory levels, and operational metrics
Implement process improvements and maintain quality standards
Coordinate clothing drives, in-kind donation campaigns, and surplus sharing partnerships
Maintain a clean, safe, and organized facility
Assist the Executive Director with grant reporting, donor outreach and relationship management
Collect and analyze program data to support grant deliverables and outcomes reporting
Help plan and execute fundraising events
Coordinate special projects and organizational initiatives
Qualification
Required
High school diploma or equivalent (bachelor's degree preferred)
2–3 years of experience in operations management, social services, volunteer coordination, or a related field
Proven ability to supervise, motivate, and develop staff and volunteers
Strong organizational skills with the ability to manage multiple priorities
Proficiency in Google Drive, Microsoft Office, and basic database tools
Excellent written and verbal communication skills
A service-oriented mindset and natural problem-solving instinct
Preferred
Background in social work, case management, or human services
Experience in nonprofit operations or community-based programs
Partnership development and relationship management experience
Proficiency in Spanish
Experience with volunteer management systems or CRM platforms
Benefits
Paid Time Off accrued at 6 hours per month (72 hours/year)
24 hours of paid sick time annually
Six paid holidays plus paid week off between Christmas and New Year’s (December 26–January 1)
Opportunities for training and conference attendance
Company
One Small Step, Inc.
Our Mission: We help children, families, and individuals living in poverty to attain a more productive life by providing quality clothes, shoes, and other support services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase